Customer Service Advisor Trainee - Remote - $37-61K

Employer will consider remote for candidates not local to Orlando, FL.


Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$37,400.00 - $61,600.00

Target Openings
1

What Is the Opportunity?
Our Customer Care Advisor trainees will work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Advisors handle a large volume of inbound calls from our customers, agents, and third parties. Within established timeframes, the Advisor assists customers, agents, and third parties with policy inquiries and changes, billing questions and technical support. Advisors respond to agent requests for quotes or changes to policies or product lines, as well as customer support on policy options such as additional deductible, basic coverages and discounts.  This role handles a high volume of inbound calls. The Advisor will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Advisors are expected to exercise good judgment, flexibility and friendliness in their interactions. This job works under direct supervision and does not manage others.

What Will You Do?

    Learns how to answer questions regarding policies, coverages and premiums; assumes ownership for thorough follow up on all contacts.
    Learns how to deliver first call resolution to make it easy for the customer.
    Learns how to respond to customer/agent requests for quotes or changes to existing policies.
    Learns how to review cancellations and reinstatements and makes appropriate decisions to resolve with guidance.
    Learn how to ensure current and complete documentation of all account notes.
    Upon completion of training, this role will:
    Assist customers with simple intent calls.
    Accurately enter and update policy information into the various processing systems and handle phone inquiries.
    Develop and foster Agent/Company Relationships.
    Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment.
    Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.
    Perform other duties as assigned.