Customer Experience Partner

As Soligent, the leading pure-play solar distributor in the US, continues to grow rapidly, we're seeking a highly skilled Customer Experience Partner (CXP) to lead and enhance our customer experience initiatives. In this role, you'll be responsible for driving customer satisfaction, loyalty, and retention through quoting activity and close cross-functional collaboration. You will ensure that our customers receive exceptional service throughout their journey, from initial contact to post-sales support. If you're passionate about delivering outstanding customer experiences and excel at managing complex processes, then we want you on our team.

Our ideal candidate will be responsible for the following:

• Contribute to the development of and implement customer experience strategies that align with Soligent’s mission and business objectives.
• Engage in quoting activities to support the sales team and ensure timely and accurate customer proposals.
• Collaborate with cross-functional teams, including sales, product, and operations to ensure a seamless and consistent customer experience.
• Drive continuous improvement initiatives to enhance the customer's journey.
• Execute customer retention programs aimed at increasing loyalty and reducing churn.
• Serve as an advocate for the customer within the organization, driving a customer-centric culture across all departments.

Qualifications:

• Proven track record in customer experience management, customer service, or a related field.
• Strong understanding of customer journey mapping, experience design, and service excellence.
• Excellent communication and cross-functional collaboration skills.
• Ability to manage and prioritize multiple projects and initiatives in a fast-paced environment.
• Data-driven mindset with the ability to analyze customer feedback and translate it into actionable insights.
• Experience with customer experience tools, CRM systems, and quoting platforms is highly desirable.

Education & Experience:

• Bachelor's degree in business, Marketing, or a related field preferred.
• 2+ years of experience in customer service or account management roles.
• Experience in the solar or renewable energy industry is highly desirable.