For Employers
Apply Now

Please mention DailyRemote when applying

?/100
Resume Match Score

Match your resume skills with our AI powered skill match!

Get professional review

Create a cover letter for this job

Upload your resume and we draft a letter for this exact role, tailored to what it asks for.

  • Tailored to this role
  • Based on your resume
  • Fully editable
AI Summary

Make outbound calls to healthcare customers, document call attempts and outcomes, and meet calling goals and performance metrics. Help customers understand Medicare and Medicaid plans, arrange appointments, complete welcome calls and health assessments, and provide empathetic, professional support.







Who We Are

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

Overview of Job Responsibilities

 

Harte Hanks Non-Licensed Healthcare Customer Representatives provide remote support to customers of our Healthcare clients. You will enjoy this role if you are comfortable with displaying empathy in difficult circumstances and are passionate about helping others. 


What’s in it for You?


  • 100% Remote Work
  • Growth opportunities
  • Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement (just to name a few)
  • Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up 

 

What You Will Do

 

  • Handle outbound calls in a courteous and efficient manner.
  • Meet and maintain outbound calling goals and metrics.
  • Utilize available tools to document all outbound call attempts and results.
  • Gain an understanding of Medicare and Medicaid plans, their benefits, and features.
  • Assist with setting appointments, completing welcome calls and health assessments.
  • Provide professional consumer experience by utilizing effective listening and communication skills. 
  • Maintain our high standard of ethical conduct. 
  • Work closely with internal and external Consumer Customers.



What You Bring

  • Strong customer service and data entry skills.
  • Analytical thinking, excellent listening skills, and attention to detail
  • Ability to multi-task
  • Intermediate to advanced experience resolving computer application issues and navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required)
  • Ability to navigate and interact with different interfaces while talking) 
  • Availability to work flexible shifts including holidays, weekends, and evenings 
  • 1 year or more call center experience preferred 
  • Prior medical or health insurance experience preferred 
  • Knowledge of medical and Medicare terminology helpful
  • Comfortable with constructive feedback and willing to improve


What You Will Need 

  • Must reside in one of the following states: AR, GA, IL, KS, NH, NJ, OH, TN, TX, PA, VA
  • Personal Windows 11 Operating System required with webcam and USB headset (equipment not provided)
  • Stable, high speed internet connection through ethernet
  • High school diploma or equivalent
  • Ability to communicate through verbal and written English
  • Professional grammar and ability to read and write English 
  • Must pass all assessments and systems check



Measurements of Your Success

  • Agents are held to but not limited to metrics such as:
  • Attendance
  • Schedule / Adherence
  • (AHT) Average Handle Time
  • (QA) Quality Score
  • Goals and metrics


Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail, and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world’s leading brands.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.



Automatically Apply to the Best Remote Jobs

Stop the endless job search. Our AI finds and applies to the best jobs for you.

Try it Now
Keep looking

Similar Jobs

See all Remote Support jobs →

Manager - Supplier Management and Digital Applications Support (Remote)

Full Time United States $132K - $251K per year Support

Technical Support Agent

Full Time Canada Support

Vaccine Customer Representative - Vineland, NJ

Full Time United States $79200 - $124K per year Support

Enterprise Fraud Management Support Specialist II

Full Time United States Support

Remote - Healthcare Call Center Representative

Full Time United States Support

Remote - Patient Care Advocate (Customer Service)

Full Time United States $16.5 per hour Support
Apply Now

Personalize your Remote Job Search in 3 Easy Steps!

Featuring 218,582+ Jobs in Support

Answer easy questions

Answer easy questions

218,582+ jobs across 15+ categories

Get your best job matches

Get your best job matches

Only hand-screened, legit jobs

Find a remote job faster

Find a remote job faster

No ads, scams, or junk

“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”

Sarah J. — Sarah J. · Marketing Manager ★★★★★ Verified