Customer Care Team Member

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

Do you enjoy talking and listening to others when they are having a bad day? Do people often come to you when they need assistance or guidance with a tough situation? Are you comfortable providing remote support to others? If you answered yes to any of these questions, you may be ready to become a #Hartemate!

The Tier 1 Customer Care Team Members on this project provide remote support to customers of our Healthcare clients. You will enjoy this role if you are comfortable with displaying empathy in difficult circumstances and are passionate about helping others.
 

• Clear and understandable speaking voice over the phone & microphone control

• Clear and understandable communication through verbal and written English
• Must reside in one of the following states: AR, FL, GA, KS, NC, OH, OK, PA, SC, TN, TX, VA
• Smartphone for two-factor authentication
• Your own desktop or laptop computer with Windows 11 Operating System (Sorry No Apple, Chrome OS, or Tablets)
• Attached or embedded webcam on your personal device
• Wired USB headset
• Ability to connect an ethernet cable to a wired modem connection (wireless and Wi-Fi modems are not allowed
• High school diploma or equivalent
• Must pass all assessments, system, and background checks

• Group Health and Wellness (Medical, Dental, and Vision) 
• Health Savings Account (HSA) 
• Educational Assistance 
• Voluntary plans, including critical illness, accident, and hospitalization 
• 401k plan with Company Match and Roth contributions with immediate vesting 
• Pet Insurance discounted legal services, employee discount programs, and more…. 

In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.