Coordinator Surgery Special Unit

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

At Cleveland Clinic, exceptional patient experiences begin with seamless coordination. As one of the first hospitals in the nation to make outstanding customer service a cornerstone of our mission, we rely on dedicated coordinators to keep operations running efficiently. Your attention to detail, organizational skills, and commitment to patient-centered care will help ensure every patient receives timely, compassionate, and coordinated care throughout their treatment journey. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. 

A caregiver in this position works remotely Monday – Friday from 9:30 a.m. – 6:00 p.m. after the 3–4-month training period. Training will take place on-site at the Cleveland Clinic Administrative Campus in Beachwood, Ohio.

A caregiver who excels in this role will:  

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. 

• Validate patient physician information and ensures accurate collection. 

• Identify patients in need of financial counseling to ensure appropriate payment of services. 

• Triage appointments, based on diagnosis, patient preferences and physician specialty. 

• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. 

• Perform scheduling both intra- and inter-departmentally as requested by physician orders. 

• Receive orders and processes as indicated by provider and schedules according to protocol. 

• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). 

• Serve as liaison with admitting office regarding hospital reservations  

• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. 

• Communicate with patients and their families to provide detailed instructions, directions and resources available. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED  
• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access 

• Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience 
• Knowledge of Microsoft Word and Excel applications 

• Proficient in personal computers (PC) and general knowledge of PC-based systems and software 

Preferred qualifications for the ideal future caregiver include:  

• In-depth knowledge of medical terminology and/or CPT/ICD coding 

Physical Requirements:

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required. 

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.