Contract - Program and Enterprise Systems Analyst

Short Description

This is a long-term, W2 contract opportunity.

Brief Role Description

The Program & Enterprise Systems role is responsible for driving operational excellence through the design, optimization, and governance of enterprise systems and program workflows. This role partners cross-functionally to ensure data integrity, system functionality, and scalable process execution across business operations. The position blends technical systems expertise with program execution, enabling automation, reporting, and process standardization to improve efficiency, financial visibility, and operational performance.

This role will be responsible for designing, building, and implementing enterprise asset management systems for the greater Operations team and Electrify America as a whole.  Key initiatives include, but not limited to, becoming the liaison between Product, Technology, Managers within the Business Operations & Asset Intelligence team and other departments and representatives within/outside the company to balance requirements and solutions.  In addition, the candidate is expected to conduct routine enhancements of asset management systems, incorporate automation activities to bring efficiencies within business processes, conduct routine enhancements and QoL improvements, implement self-service and reporting functions, and begin to incorporate AI agents within the new EAM and proprietary backend to streamline current business processes.

The role will be expected to collaborate with various departments to ensure any intersecting processes are aligned.

Possible Tasks within this Role

Enterprise Systems & Process Optimization (55%)

• Serve as a key contributor in the design, enhancement, and ongoing optimization of enterprise systems (e.g., EAM, financial, and operational platforms)
• Translate business requirements into system configurations, workflows, and scalable solutions
• Identify system gaps and drive continuous improvement initiatives to enhance functionality and user experience
• Ensure data accuracy, integrity, and alignment across systems and reporting outputs
• Support system implementations, upgrades, and integrations across cross-functional teams
• Deliver insights on system utilization, performance trends, and cost drivers
• Identify opportunities to automate manual processes across invoicing, reporting, and system workflows
• Develop scalable solutions using enterprise tools (e.g., Excel, BI platforms, EAM systems)
• Partner with Technology and Product teams to enhance system capabilities and drive digital transformation initiatives

Program Execution & Operational Support (35%)

• Execute and support cross-functional programs tied to operations, financial processes, and system-driven workflows
• Partner with stakeholders to align program objectives with system capabilities and operational requirements
• Monitor program performance and ensure alignment with KPIs, SLAs, and business objectives
• Support development and maintenance of standardized processes and documentation

Stakeholder Engagement (10%)

• Collaborating with Operations, Finance, Technology, Product, and Field teams
• Serve as a key liaison between business users and enterprise systems teams
• Provide clear, actionable recommendations to improve system performance and operational outcomes

Qualification requirements

Years of Experience

• 5+ years of relevant experience

Education - Required

• 4-year degree in Technology, IT, Science, or Engineering or equivalent experience
• Proven experience supporting enterprise systems (EAM, ERP, or similar platforms)

Education - Desired

• Technical degree in science or engineering
• Experience in financial operations, reporting, or process optimization preferred

Skills

• Experience operating in a fast-paced, high-tech environment
• Strong analytical and problem-solving capabilities
• Program and project execution against defined deliverables
• Analytical and strategic thinking with strong problem-solving capabilities
• Ability to integrate systems, processes, and cross-functional business needs
• Influencing skills across business and technical teams
• Advanced Excel and data analysis skills; experience with BI tools preferred
• Ability to translate business needs into technical/system requirements
• Strong communication skills with ability to distill complex concepts for stakeholders (written, verbal, stakeholder-facing)
• High attention to detail and commitment to data integrity
• Ability to work independently and manage multiple priorities

Specialized Skills - Required

• Experience supporting technical troubleshooting, process optimization, and KPI reporting
• Experience delivering IT or enterprise system enhancements aligned to business needs
• Knowledge of enterprise systems, asset management platforms, or integrated hardware/software environments
• Experience with root cause analysis, system performance monitoring, and issue resolution
• Understanding of system configuration management and best practices
• Advanced problem-solving and analytical capabilities
• Experience working with data collection, reporting tools, and system-driven workflows

Specialized Skills - Desired

• Experience with enterprise platforms (e.g., IFS, SAP, Tableau, or similar)
• Knowledge of system integrations, reporting frameworks, and automation solutions
• Experience in EV charging, energy, or automotive industry

Work Flexibility

• Standard business hours with flexibility to support operational needs
• Ability to travel as required