Contact Center Data Analyst III

Position Purpose: Responsible for analytic data needs of the business unit. Handle complex data projects and acts as a lead for other Data Analysts.

Key Details: Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.

Prefer candidates with intermediate Power BI experience creating dashboards, reports, and data visualizations, along with intermediate SQL skills and the ability to write queries from scratch. Healthcare data experience and customer service or call center analytics experience are strongly preferred. Additional preferred skills include data modeling and experience with Snowflake, Python, Power Automate, and Databricks, as well as familiarity with modern analytics technologies such as Git, AI-assisted development, AI agents, and cloud-based analytics platforms. Experience developing enterprise data assets, including KPI design and development, analytical and reporting conventions, and complex business logic, is also preferred.

• This role will be heavily focused on Power BI solutions such as creating dashboards and visualizations for call center analytics.

• Provide advanced analytical support for business operations in all or some of the following areas: claims, provider data, member data, clinical data, HEDIS, pharmacy, external reporting.

• Extract, load, model, and reconcile large amounts of data across multiple system platforms and sources.

• Review data to determine operational impacts and needed actions; elevate issues, trends, areas for improvement and opportunities to management.

• Develop reports and deliverables for management.

• Model data using MS Excel, Access, SQL, and/or other data ware house analytical tools.

• Ensure compliance with federal and state deliverable reporting requirements by performing data quality audits and analysis.

• Assist with training and mentoring other data analysts.

• Performs other duties as assigned.

• Complies with all policies and standards.

Education/Experience: Bachelor’s degree in related field or equivalent experience. 4+ years of statistical analysis or data analysis experience. Healthcare experience preferred. Experience managing projects or heavy involvement in project implementation.

By applying to this requisition, you acknowledge and understand that you may be considered for other job opportunities for which Centene believes you may be qualified.

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
 

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act