Consultant Information Technology

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Service Delivery Inclusion Specialist
TYPE OF CONTRACT: Regular consultancy
UNIT/DIVISION: TECD
Information Technology Division (TEC)
DUTY STATION (City, Country): Remote working
DURATION: Until 31/12/2026

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
Reporting to the Head of Product Delivery and Software Engineering, the Service Delivery
Inclusion Specialist is a key team member working on a range of disability and inclusion
initiatives.
The Specialist embraces the work of diversity and inclusion and recognizes its value as an
organizational practice.
The incumbent fosters technological innovation, creativity, and inclusive design of foundational
technologies that enable greater scalability of digital products and services, bringing WFP huge
potential.
The specialist carries out a continuous review of existing technology processes to ensure these
are inclusive and keep users with disabilities at the center of all tech practices to offer more
inclusive products and services.
ACCOUNTABILITIES/RESPONSIBILITIES:
• Assist technical teams in day-to-day support operations when needed, prioritizing
diversity and inclusion requests.
• Coordinate with stakeholders within and outside the Technology Division, providing
advice on topics, related to inclusive technology in general but with special emphasis on
topics to support the visually impaired.
• Test and validate hardware set-ups for potential visually impaired staff and beneficiaries,
ensuring these are functional to the inclusiveness and delivery of WFP’s mission.
• Review email templates, webpages and other operational knowledge to ensure that
screen-readers and other tools leveraged by visually impaired users are able to render
accurate content.
• Provide technical expertise for visual impairment-related tasks, acting as a role model
and facilitator for the adoption of technology in this field.
• Review existing processes, governance and standards, suggesting changes to incorporate
diversity and inclusion topics in the TEC product journey.
• Provide expert advice on standard IT hardware and software to foster an inclusive
workplace.
• Contribute to the definition, planning and implementation of the Inclusive IT Service
Delivery strategy. Consolidate a framework of inclusive IT support in all phases, from
beneficiaries to WFP Personnel to Partners.
• Prepare and deliver presentations on inclusive technology topics to various stakeholders.
• Assist in the resolution of problems by monitoring the ITSM tool and responding to
queries, identifying and forwarding issues to the appropriate person.
• Perform other related duties as required.

DELIVERABLES AT THE END OF THE CONTRACT:
• The specialist incorporates diversity and inclusion considerations into the project
planning and delivery phases.
• The specialist offers feedback on diversity and inclusion matters, with a specific focus on
individuals with visual impairments.
• The incumbent contributes to official documents, providing the Technology Division with
governance on diversity and inclusion.

QUALIFICATIONS & EXPERIENCE REQUIRED:
Education: University degree in Computer Sciences, IT Engineering, Languages or
related fields, or proven experience in Information Technology and
Inclusion topics.
Experience: A minimum of 3 years of relevant work experience, in delivering IT
services/solution with particular focus on diversity and inclusion topics.
Knowledge & Skills: • Good general IT skills with strong skill level in Windows and
MacOS environments.
• Excellent knowledge of diversity and inclusion topics. Ability to
coordinate delivery of IT services.
• Experience working in large international organizations.
• Conversant with the production of documentation on
information systems, governance and IT processes.
• Knowledge and Experience across Best Practice Methodologies
such as ITIL would be an asset.
• Good interpersonal skills.
• Conscientious and efficient in meeting commitments,
observing deadlines and achieving results.
• Experience working in a team-oriented, collaborative
environment, and good customer service orientation.
Languages: Fluency in oral and written English with an intermediate knowledge of
another official UN language (Arabic, Chinese, French, Russian and
Spanish) or Portuguese (one of WFP’s working languages) is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.