Community Support 3 - 19320276083

 Published 10 days ago
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We believe change starts in the shopping basket. Changing consumer behavior is hard, but we know that trial is the #1 path to purchase. And so we’ve built a best-in-class product sampling platform that helps people try something that’s better for them and the planet - on their next shopping trip.

Over the last 7 years, we’ve organically grown our community to over 1 Million members and have worked with over 500 natural food and health brands across North America largely through client referrals and industry partnerships. You can learn more about our product sampling solution and client success stories here.

The Purpose of the Role 

The Community Operations Coordinator is the bridge between our community of 1M+ users and our customers! You are the first point of contact in supporting our members as they explore our platform, try products, and share their feedback. You’ll be supporting members by answering any questions related to their sampling experience and working closely with the Operations and Community team on various projects. This role is ideal for someone looking to develop their skills in customer service, internal operations and systems, plus gain experience working with cross-functional teams.


What You’ll Be Doing

We're looking for someone who is an empathetic communicator, with a passion for supporting the community and internal teams. You are curious and want to understand “how things work” in order to make things work even better. Ideally, you have some customer service experience and familiarity with vendor management or operations. You should be a quick learner, a great problem solver, and love going out of your way for others. You will work directly with and learn from our Client Success & Community team.

● Serve as our community's primary point of contact. Provide our community with considerate and timely support via email. We maintain a member support response time in under 24 hours.  

● Be the bridge from our community to our engineers! File clear and concise bug reports. Share ideas to improve the member experience based on trends in issues/feedback. Become the internal advocate for our community. 

● Other (exciting) projects! Support the Community team with monthly social and marketing initiatives. We plan lots of seasonal giveaways and friend referral contests. We also have an Ambassador program we’re constantly growing and expanding.  

What you will need to succeed in this role:

● You have a post-secondary degree or equivalent professional experience

● 1-2 years of experience in customer service or a related field.

● Proven experience in using Zendesk

● Proficiency in Microsoft Office/Google Workspace 

● Empathy! You understand where people are coming from and you genuinely care

● Skills for writing the most personal, helpful emails of all time

● You work efficiently (high volume of support tickets) and are meticulous with attention to detail (no one is editing your work)

● You are a strong written communicator and have a natural knack for brand voice/tone

● You show diplomacy, tact, and poise under pressure and enjoy solving problems

● You’re always looking for ways to optimize and improve processes

● You have a strong work ethic and a desire to learn and grow


Salary Range: USD 800 - 1,000/Month

Working Schedule: 01:00 AM - 09:00 AM Philippine Time

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