Community Manager

 Published 3 days ago
    
 Portugal, United States
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About the Department

Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.

What you'll do

Cloudflare is looking for an experienced and empathetic Community Manager to help cultivate the community building with Cloudflare. In this role, you’ll use your skills to help recognize, reward and amplify our global community. This is a cross-functional role where you’ll work collaboratively across the product, marketing, support and sales teams.

  • Cultivate and establish relationships with developers throughout our community
  • Be a thoughtful point of contact for community members to help recognize, reward and amplify the work they're doing with Cloudflare
  • Collaborate with product and customer support to get answers to product questions posted on our community forums and Discord server
  • Support the operation of our community platforms (Discourse and Discord) and in-person meetups program
  • Influence the direction of our developer products by gathering insights from our developer community

Qualifications

Note: it is not required that you have all of these! Teams have varying needs, focuses, and use varying technologies.

  • Minimum 6 years experience as a Community Manager, Developer Relations, Product Management or related role
  • Extensive knowledge of developer ecosystems
  • Great conflict resolution skills and high empathy
  • Experience with Cloudflare Workers
  • Familiar with with admin level functions of at least 2 community management platform, SQL skills to extract & report on community activity and performance
  • Excellent communication and interpersonal skills with the ability to influence and build strong relationships with customers and internal stakeholders

Available Locations: Hybrid or Remote: US and Portugal

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