Commercial & Domestic Loss Adjuster - South London

Our General Property team are at the heart of our business: Managing property claims ranging from minor damage to major to catastrophic events. As a Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

Responsibilities

You’ll be supporting our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k. These can vary in complexity so it’s essential that you’ll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claims with tact and a calm manner, establishing the facts, policy details and work towards a resolution.

Client relationships will be key, through management and delivery of SLA's and KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities

You’ll also be liaising with colleagues within different business areas, such as Casualty, Major & Complex Loss, Contractor Connections and Legal depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and information as required. 

You’ll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible

Qualifications

We’re looking for talent: Experienced Adjusters who enjoy providing solutions.  Previous Loss Adjusting or complex high value Claims Handling experience is essential for this role.  Additionally, we’d like you to have/be:

Essential:

• ACII or CILA qualified, however candidate who are qualified by experience are just as welcome to apply, however we do seek candidates with commitment to achieve their personal qualifications
• Extensive knowledge and understanding of FCA procedures and TCF initiatives
• Extensive knowledge of the insurance market
• Extensive technical knowledge within the adjusting arena
• Understanding of Client SLA compliance/productivity/quality requirements
• Proven proficient working knowledge of scoping software and hand held device use.
• Full UK driving licence

Desirable:

• Good negotiation skills – for arranging appointments when required, alternative accommodation and explaining information when there is pushback on settlement
• To understand what matter to the customer and to put this first – putting yourself in their shoes
• Good IT skills, with a keen eye for detail

• Flexibility in travelling