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About us:
At Remote Talent LATAM, we connect top Latin American talent with leading U.S. marketing agencies. We guide businesses and candidates through every step of the hiring process, ensuring the perfect match in skills, culture, and goals. While we’re not direct employers, we act as a trusted partner, bridging the gap between exceptional talent and growing opportunities
About the Client
Our client is a fast-growing digital marketing agency specializing in SEO, Google Ads, and custom website development. They partner with small businesses, typically in the $500K–$10M revenue range across home services, legal, and automotive sectors, to help them expand their online footprint and drive real-world revenue. Operating with an entrepreneurial, non-corporate mindset, they pride themselves on building high trust, long lasting client partnerships and making digital marketing feel approachable and transparent.
About the Role
We are seeking a warm, highly articulate, and strategic Client Success Manager to become the primary point of contact for a portfolio of 20-25 small business clients. Reporting directly to the Agency Owner, you will take ownership of client relationships, communications, and account management operations, helping ensure clients receive exceptional support, strategic guidance, and a high level of care while allowing leadership to focus on the continued growth of the agency.
Key Responsibilities
- Serve as the primary, highly responsive point of contact for client communications across email, text, and virtual meetings.
- Record concise 5-to-7-minute monthly Loom videos analyzing Google Analytics, Search Console, Google Ads, and organic ranking trends to replace meetings when needed and save client time.
- Triage incoming client requests, resolve operational roadblocks quickly, and manage task assignments seamlessly using ClickUp.
- Review campaign performance proactively to identify opportunities, presenting natural upsells and service expansions (e.g., adding Google Ads to an SEO-only account) that align with client goals.
- Confidently advise clients and push back constructively when campaign directions stray from proven best practices, balancing professional competence with exceptional warmth.
- Maintain clear handoff documentation, project tracking, and feedback loops with internal operations and paid media teams to ensure flawless retention and campaign continuity.
Requirements
- 2+ Years of Client-Facing Experience: Proven track record in an account management, client success, or client services role, preferably within a digital marketing agency environment.
- Comfort speaking about core SEO mechanics, paid search (Google Ads), and website performance concepts without needing to be a deep technical developer.
- Near-native written and spoken English skills with the natural charisma, warmth, and contextual grasp required to lead virtual meetings with U.S. small business owners.
- Strong attention to detail with an "owner's mentality" spotting issues before they escalate and taking initiative without waiting for daily direction.
- Tool Proficiency: Experience working with Google Workspace, analytics dashboards, and modern project management systems like ClickUp.
Benefits
- Salary: Competitive monthly compensation ranging from $2,500 (PLUS) negotiable based on experience and fit.
- Payment Frequency: Reliable, automated disbursements issued bi-weekly via the Wise platform.
- 100% Remote Flexibility: Total location independence, working fully from your home office anywhere in Latin America.
- Leadership Trajectory: Opportunity to work closely with the Agency Owner to build and formalize standard operating procedures (SOPs), positioning you to eventually lead and scale an internal account management team.
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