Client Success Manager

We Exist to Grow Your Business...PERIOD.

• We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value.
• We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team.
• We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results.
• We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth.
• OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time.

We are seeking a passionate and driven Client Success Manager to join our growing team. In this role, you will be the primary point of contact for our valued clients, responsible for building strong relationships and fostering retention. Your key focus will be on growing client revenue through the development and execution of strategic marketing plans in collaboration with our internal expert teams. You will guide the strategic direction for your clients, helping them generate leads and optimize marketing costs while differentiating their brands in the market. Your ultimate goal is to become a trusted advisor, ensuring client satisfaction and exceeding expectations to establish long-lasting partnerships.

• Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals
• Define and drive the marketing strategy for each client
• Communicate effectively with clients via phone/email/Zoom on a weekly basis, addressing requests and managing projects through the internal project management system
• Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations in the form of comprehensive campaign performance reports
• Foster relationships with strategic partners for RYNO’s clients, ensuring satisfaction and retention, acting as a trusted advisor
• Expand client relationships by growing services delivered and revenues generated within your accounts
• Generate client referrals that result in new RYNO clients
• Collaborate cross-functionally with analysts/strategists, and additional team members to ensure alignment with client goals
• Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics
• Mentor Client Success Coordinators
• Build strong relationships with both clients and the RYNO team
• Additional job duties as assigned by management

• 3+ years of account management experience in a fast-growing digital marketing agency, with a strong background in client-facing roles
• Experience driving revenue growth by securing new client business and upselling solutions
• Stellar communication, presentation, and interpersonal skills for handling escalations and building strong relationships with clients and internal teams
• Hands-on experience with Paid Media and/or SEO strategies, including strong analytical skills and proficiency with platforms like Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4
• Expert in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams)
• Proven experience in an agency environment, successfully managing multiple client accounts and adapting to fast-paced workflow
• Strong work ethic with a commitment to delivering results and helping businesses grow
• Strong ability to solve complex problems and resolve conflicts proactively
• Ability to thrive in a fast-paced environment with tight deadlines
• Preferred but not required: Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4)