Client Success Manager
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AI Summary
At Omnidian Australia and Solar Service Guys, we deliver operational support and field services across the renewable energy sector. As we continue to grow, we are seeking an experienced and proactive Client Success Manager to support the successful delivery of services to key clients and act as a central coordination point between clients and internal operational teams.
This is a relationship focused operational role suited to someone who enjoys working across teams, solving problems, managing stakeholder expectations, and driving service delivery outcomes in a fast paced environment.
This is a fully remote position, allowing you to perform your role from home anywhere on the East Coast of Australia.
\nAbout the Role
As the Client Success Manager, you will act as the primary day-to-day contact for assigned clients and support the successful delivery of services in line with contractual obligations, SLAs, and KPIs. You will work closely with operational, technical, scheduling, and support teams to ensure services are delivered consistently, issues are resolved promptly, and clients remain informed and supported.
Key Responsibilities
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Manage day-to-day client relationships and service delivery communications
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Monitor performance against client contracts, SLAs, and KPIs
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Coordinate internal teams to support consistent and effective service delivery
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Manage service delivery issues, risks, and escalations
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Prepare client reporting and operational performance insights
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Support onboarding of new clients, projects, and service expansions
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Identify opportunities for operational improvement and service enhancement
About You
You are organised, commercially aware, and confident managing relationships in an operational environment. You communicate professionally, take ownership of outcomes, and can balance client expectations with operational realities.
You will likely bring:
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Experience in client success, account management, service delivery, operations coordination, or similar roles
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Strong stakeholder management and relationship building capability
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Experience managing operational issues, escalations, or service delivery outcomes
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Strong organisational skills with the ability to manage competing priorities
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Strong problem-solving and communication skills
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Ability to work collaboratively across multiple business functions
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Experience working in renewable energy, field services, technical operations, or service-based environments highly regarded
Why Join Us?
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Work from home anywhere on the East Coast of Australia
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Join a growing renewable energy business making a real industry impact
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Collaborative and supportive team culture with genuine career opportunities
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High-trust environment with autonomy and ownership in your role
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Opportunity to work closely with major clients and experienced operational leaders
More about Solar Service Guys and Omnidian
Solar Service Guys (SSG) has been servicing, maintaining, and supporting solar PV systems for over 17 years. With nationwide reach and expertise in design, monitoring, maintenance, and repair, SSG is Australia’s trusted solar services partner.
In 2025, SSG joined Omnidian, a US based clean energy technology company delivering AI-powered performance assurance across 380,000+ asset years of data. Together, we provide industry leading support, innovation, and customer-first solutions to solar investors globally.
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