Client Success Coordinator

CI Azumano is seeking a Client Success Coordinator to join our growing team. This is a remote position.

The Client Success Coordinator will serve as a Trusted Advisor to a portfolio of key small business accounts and drive customized solutions and offerings to add greater value to their client base. They will focus on revenue generation by upselling solutions to fill a client need.  In addition, they will position themselves within the client by developing multiple relationships to stay abreast of threats and opportunities for CI Azumano.

Responsibilities include but are not limited to:

• Strategize ways to broaden CI Azumano’s business relationships and drive client loyalty in a partnership culture.
• Represent CI Azumano brand through interactions with all key internal and external stakeholders. Represent department during new sales process on selected key prospects.
• Be the cheerleader for the clients internally by keeping all departments informed and focused on obtaining the clients business goals.
• Ability to have tough and honest conversations with external and internal stakeholders.
• Proactively looks for objections and becomes the conduit to find solutions.
• Know your client better than your client contact.
• Create a “win-win” team approach to solve client issues.
• Understands the financial side of travel management and works in collaboration with internal and external stakeholders to drive profitability by accessing and meeting a client need.
• Interprets contracts and provides guidance to internal stakeholders to meet client SLA’s while staying in scope of deliverables.
• Proven negotiation skills that deliver value to the client while achieving or exceeding CI Azumano’s corporate goals.
• Develop and maintains professional working relationship with managers and staff to ensure maximum cooperation and achievement of service standards. Meet on a regularly scheduled basis to ensure all stakeholders stay connected to customer.
• Promote the team approach to meeting client needs and/or providing service correction.
• Position CI Azumano brand with industry suppliers and develop strong relationships for the benefit of the client and CI Azumano
• Work across department lines and represent client while understanding the internal constraints of priorities in other areas.
• Other duties may be assigned.
  • Responsible for supplier negotiations, strategy for online adoption rate improvement, reporting requirements, industry best practice communications, and annual reviews.
  • Review and analyze the client’s program performance and identify areas for revenue growth improvement and cost savings.
  • Provide efficient problem resolution & escalation as necessary, detailed analysis and reporting, as well as advice and counsel on the latest industry trends.
  • Support Account Management team by providing reports, addressing issues clients have identified, and resolving customer service related impacts for clients.

REQUIREMENTS:

• College degree preferred.
• Strong understanding of financial travel program drivers
• Strong written and verbal communication skills
• Strong understanding of reporting analytics and technical skills
• Ability to work in a fast-paced environment, managing with multiple tasks simultaneously.