Client Manager II

Who We Are

At Blue Cross Blue Shield Global Solutions℠ (BCBS Global Solutions℠), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that's simple, efficient and human.

Whether our customers live, work, travel or study abroad, we give them the confidence and peace of mind to say "yes" to new possibilities.

The Client Manager II will be responsible for an assigned list of accounts that they will be accountable for in terms of customer satisfaction, problem resolution and retention.

Responsibilities:  

• Provide client services for designated clients.
• Book of Business consists of a mix of small, medium, and large groups.
• Working with Underwriting, prepare all renewal submissions, complete benefit and rate comparison, and communicate strategies with the client.
• Provide strategic direction for each account to support client objectives.
• Stay abreast of markets, products, and competitiveness.
• Act as liaison between the client and company to resolve all normal service issues regarding billing, claims, eligibility, and other client service issues.
• Promote the company’s service standards and ensure a high existing customer retention rate.
• Develop strong relationships with assigned accounts and brokers.
• Act as a mentor for newer team members.
• Develop account plans for key clients.
• Actively identify areas for improvement across the organization.
• Represent Client Management as a subject matter expert in organizational projects.
• Other duties as assigned.

Requirements:

• Bachelor’s degree required.
• At least three (5) years of group life and health insurance experience as an Account/Client Manager or Account Executive either within the health insurance industry or within a benefits brokerage environment.
• Insurance license for designated insurance line required within 6 months of hire.
• Must be acquainted with various underwriting practices including pooling, credibility, reserving, trend, self-funding, and the like.
• Have knowledge of key regulatory and compliance issues, such as HIPAA and ERISA.
• Strong presentation skills required, including confidence and composure when dealing with senior level audiences.
• Ability to manage multiple clients/projects/initiatives and associates in a fast-paced organization.
• Effective communications, strong client service and problem-solving skills; flexibility and adaptability to changing priorities and deadlines; ability to work in a team setting. 
• Ability to work independently and self-motivate.
• Aptitude for working with numbers.
• Ability to accept responsibility and is accountable for own actions.
• Ability to perform work accurately, thoroughly, and on time even under stressful conditions.
• Ability to communicate effectively, both verbally and in writing.
• Organizational, dependability, and trustworthiness skills are a must.
• Experience in Microsoft Office Suite (i.e., Word, Excel, Outlook, and PowerPoint) and Internet Explorer, as well as other web browsers.
• Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access).