The Global Service Center Specialist fields inquiries from members, medical providers, and brokers regarding healthcare access, benefits, and claims. They are responsible for resolving issues, managing medical assistance requests, and maintaining accurate documentation in company systems.
The Manager of Client Management leads a team to deliver superior customer satisfaction and profitability while managing an assigned block of accounts. They are responsible for executing company strategies, preparing renewal submissions, and fostering strong relationships with clients and brokers.
The Client Management Specialist supports client managers with renewals, billing, claims, and client education. They are responsible for maintaining positive client relationships and ensuring deliverables meet company standards.
The specialist serves as the primary point of contact for brokers, managing the pre-sales cycle, product education, and onboarding processes. They are responsible for maintaining operational efficiency, ensuring regulatory compliance, and driving sales through proactive outreach and relationship management.
