The Client Manager II is responsible for managing a book of business, ensuring customer satisfaction, and overseeing retention for small to large groups. They act as a liaison for service issues, prepare renewal submissions, and provide strategic direction to support client objectives.
The Associate Underwriter analyzes individual and business travel health applications to determine policy issuance and rate levels based on established guidelines. They are also responsible for managing communication with sales personnel, documenting processes, and reporting underwriting activities to management.
The Global Service Center Specialist fields inquiries from members, medical providers, and brokers regarding healthcare access, benefits, and claims. They are responsible for resolving issues, managing medical assistance requests, and maintaining accurate documentation in company systems.
The specialist serves as the primary point of contact for brokers, managing the pre-sales cycle, product education, and onboarding processes. They are responsible for maintaining operational efficiency, ensuring regulatory compliance, and driving sales through proactive outreach and relationship management.
