Client Account Manager

Overview

When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK.

We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential.

We operate in a high-performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provided to our internal and external customers.

Ref: Indpm

Benefits

• £35000 basic salary per year, plus additional earnings through our reward schemes.
• 30 days paid annual leave (includes Bank Holidays)

Additional Benefits

Joining Spicerhaart Corporate Sales means more than just a job — it’s a career with rewards, recognition, and growth. We are a growing company who strive to promote from within wherever possible. Here’s what you can look forward to:

• Career progression opportunities to advance within the Spicerhaart Group.
• Recognition awards & incentives to celebrate our achievements.
• Dedicated training from day one, with ongoing coaching to help you grow.
• 24/7 Access to our Employee Assistance Programme, providing you support with your mental health, legal issues, and much more
• Eye care*
• Up to £500 for each successful Employee Referral you make
• Company Pension Scheme
• Remote working

The Purpose of the Role

To maximise the strength of the Client relationships by building solid rapport, identifying networking and PR opportunities and managing difficult situations to ensure that the reputation of the company is upheld.

Looking for new business opportunities and being an integral part of the management team to grow the Corporate Sales business.

Ensuring that the business grows both through organic growth of our client base and also through the addition of new clients, all achieved by outstanding service.

Main Duties

• Proactively build and develop long-term business relationships with our Clients ensuring outstanding service and results are achieved.
• Ensure that all parties are focused upon achieving the best price in the shortest timescale at all times delivering positive customer outcomes.
• Deliver a trouble shooting service to Clients constantly driving performance. Reviewing properties, reports and investigating issues to mitigate risk and ensure compliance with SLA’s. Effectively managing stock and ensuring that the appropriate Exit Strategy is being adopted and where required agree these with clients and then monitor their effectiveness.
• Pro-actively review all stock to ensure that they are being managed effectively in line with client service levels. Produce a weekly forecast of properties that should exchange and progress these through the month.
• Play an integral part of the Corporate Sales Management Team, recognise new trends and potential new business opportunities.  Think outside the box and look the add value to the business by seeking out further opportunities to grow the business and also mitigate risks.
• Take ownership of Tender Opportunities, co-ordinating resource to complete and also driving an appropriate strategy to secure the business
• Take ownership of relationships held with each of their Clients and to serve as the conduit between the Client and the Operational Teams. 
• Undertake regular Client visits throughout the UK as required or more frequent monthly meetings with clients to maintain relationships and maximise results.
• Always looking at ways to analyse the service we provide, gain feedback and solve any challenges that the client may have to ensure the smooth running of the relationship achieving the right outcome even in challenging situations.

Core Behaviours

• Ensuring that Customer Service is of paramount importance to enable the business to exceed client expectations.
• Seeks feedback and uses any feedback to improve from both a personal and business perspective.
• Effective and responsible manager who leads from the front and communicates with clarity and enthusiasm.
• Supports and develops individuals and also strives for personal development to achieve their goals.
• Treats others with respect and acts with integrity at all times.
• Always acts on own initiative, working independently and without supervision.
• Embraces responsibility and accountability.
• Ensure that targets are met and exceeded and being focused on delivering client satisfaction.
• Leads from the front and communicates with clarity and enthusiasm.
• Problem solver and also once resolved an issue looks to implement appropriate corrective action.
• Takes initiative and is able to innovate, drive change and remain positive at all times.
• Supports and advocates company standards and policies.
• Maintains high standards of office appearance at all times and sets the standards.
• Acts as a role model to all staff throughout the business and always presents Corporate Sales in the best possible light
• Confidently displays effective decision making even when faced with challenging situations.

Role Specific Competencies

• Focus on profitability and look to increase income wherever possible.
• Use research and questioning skills to understand the clients requirements and identify if there are any issues or areas that we can improve on.
• Subject Matter Expert for client requirements, mandates and SLAs ensuring full adherence to meet and exceed client requirements.
• An open and honest approach to communicating and collaborating with clients to ensure transparency and continuous improvement is achieved.
• Teamwork and collaboration to help drive business performance.
• Excellent communications skills both verbally and in writing. Able to communicate effectively and confidently at all levels including undertaking high profile presentations to senior audiences.
• Excellent interpersonal skills and demonstrates motivational qualities to help drive results.
• Always looking for solutions to problems, resolving issues by thinking outside of the box and utilising experience.
• Organisational skills help to achieve personal and business objectives. Focused on completing all tasks to a high standard.
• Analytical thinker who is able to develop Management Information and Business Intelligence to drive change and performance improvements.
• Be proficient in a variety of IT packages including Microsoft Office.
• Able to effectively prioritise tasks and demands, distinguishing between value and non-value activities.
• Demonstrate a drive to deliver results always putting the client first and dealing with anything client related as a priority.
• Strategic thinking and looking at ways to improve all parts of the business.
• Adopting appropriate marketing and sales strategies to look for new business opportunities.

Apply now!

The Finer Details:

To join us on this exciting journey, here's what you need:

• Full UK Driving Licence (valid)
• Legal entitlement to live and work in the UK
• Satisfactory credit search
• Provide five-year employment references.
• A Full DBS check at the start of your employment.

 We will also need:

• Proof of Right to Work in the UK
• Proof of Address
• National Insurance

At some point(s) in your application process, you may be required to interview via video call.

Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone.

Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy.

Employee referrals are subject to the terms stated in our Employee Referral Scheme.

Armed Forces Covenant:Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces.

If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.

Please visit: https://www.haart.co.uk/about-us/armed-forces-covenant/ 

Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website