The Compliance Call Monitor will audit calls to ensure adherence to regulatory requirements and internal quality standards. They will also provide actionable feedback to management to improve overall customer experience.
Americor is seeking a Compliance Call Monitor to join our remote team. As a Compliance Call Monitor, you will audit calls in accordance with strict guidelines and procedures to ensure that all compliance and regulatory requirements are met. You will communicate relevant feedback to management to continually enhance the customer experience.
JOB RESPONSIBILITIES
Monitor 2-4 lines of business.
Higher Targets - Regularly exceeding minimal targets by 5%.
Daily call monitoring per the predefined sampling criteria.
Analyze quality of calls by focusing on regulatory requirements, sales and service procedures, accuracy of information given and collected, and delivering on Americor’s Customer Experience standards.
Communicate findings with relevant managers and team members.
Other activities as assigned.
EDUCATION & EXPERIENCE REQUIREMENTS
Minimum of 6 months of call monitoring experience.
High school diploma or equivalent required.
Bachelor's degree preferred.
Exceptional listening and analytical skills.
Strong knowledge of call center processes, procedures, and techniques.
Great attention to detail, with the ability to effectively apply policies and procedures to various situations.
Superior time management, multitasking, and organizational skills with the ability to meet strict deadlines.
COMPANY BENEFITS
Ongoing training and development
Opportunity for career advancement
Medical
Dental
Vision
Company Paid Group Life / AD&D Insurance
Paid Holidays, and 2 Floating Holiday Days to use at will
Paid Time Off
Flexible Spending/HSA
Employee Assistance Program (EAP)
401(k) match
Referral Program
Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law._
Note to Agencies: Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
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