Call Monitoring Associate
The Compliance Call Monitor will audit calls to ensure adherence to regulatory requirements and internal quality standards. They will also provide actionable feedback to management to improve overall customer experience.
The Compliance Call Monitor will audit calls to ensure adherence to regulatory requirements and internal quality standards. They will also provide actionable feedback to management to improve overall customer experience.
Consult with clients to assess their financial situation and determine the viability of debt settlement options. Manage inbound and outbound calls while maintaining accurate records in the CRM and meeting monthly sales targets.