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AI Summary
Act as the brand voice by handling inquiries via phone and text to assist learners with reservations and product information. Maintain accurate records in CRM systems and collaborate with the team to enhance customer satisfaction.
About LearnTastic
LearnTastic is a fast-growing online education platform providing accredited continuing-education and compliance courses for professionals across industries—from healthcare and construction to HR and education. With more than 1,000 courses and over a million learners served, LearnTastic is redefining accessible, self-paced learning. Our mission is to make professional development simple, engaging, and impactful—anytime, anywhere.
As part of our dynamic team, you’ll help shape the learning experiences that empower individuals and organizations nationwide. At LearnTastic, great design isn’t just about usability—it’s about transforming how people learn and grow.
LearnTastic is a fast-growing online education platform providing accredited continuing-education and compliance courses for professionals across industries—from healthcare and construction to HR and education. With more than 1,000 courses and over a million learners served, LearnTastic is redefining accessible, self-paced learning. Our mission is to make professional development simple, engaging, and impactful—anytime, anywhere.
As part of our dynamic team, you’ll help shape the learning experiences that empower individuals and organizations nationwide. At LearnTastic, great design isn’t just about usability—it’s about transforming how people learn and grow.
Job Description: As a Call Center Representative, you will be the voice of our Brand, ensuring each guest experiences the exceptional service and care that define who we are. You’ll handle calls, texts, and inquiries with professionalism and warmth, helping guests with reservations, questions, and concerns while promoting our services and encouraging repeat visits.
Key Responsibilities
- Respond to inquiries via phone, text, or other communication channels with professionalism and empathy.
- Schedule and confirm availability of learners
- Provide detailed information about our products and services
- Handle concerns or complaints effectively to ensure a positive experience and brand loyalty.
- Maintain up-to-date knowledge of all services, products, and promotions.
Collaborate with team members to streamline communication and enhance customer satisfaction. - Perform data entry and maintain accurate records across booking and CRM systems.
- Uphold brand standards for phone etiquette and service excellence.
Qualifications
- Proven experience in a customer service or call center role is required.
- Excellent spoken and written English with a clear, neutral accent.
- Strong communication, multitasking, and typing skills.
- Experience using booking systems, CRM platforms, and Excel (or similar tools).
- Organized, detail-oriented, and proactive in resolving customer issues.
- Able to work independently in a quiet, professional remote environment.
- A positive attitude and genuine passion for helping others.
Preferred:
- Based in the Balkans for time zone compatibility with U.S. operations.
- Comfortable working in a dynamic, customer-focused environment.
- Motivated by building long-term customer relationships and increasing repeat bookings.
- Great teammate and be enthusiastic about being part of an awesome team!
Benefits:
- 20 days of annual leave.
- National holidays of your country of residence observed.
- Learning and development opportunities.
- This is a fully remote/telecommute position.
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