Child Support Account Resolution Manager
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AI Summary
Job Requisition ID: 56433
BPIS: 07908
Opening Date: 06/03/2026
Closing Date: 06/17/2026
Agency:Department of Healthcare and Family Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: General Administration/Business Marketing/Labor/Personnel
Bilingual Option: None
Salary: Anticipated starting salary $8,500 a month; Full salary range $8,500 - $10,500
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code:
Merit Comp Code:
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview:
The Department of Healthcare and Family Services, Child Support Services (CSS) - Administrative Operations is seeking to hire a highly qualified and motivated professional to join our Account Resolution Unit (ARU) in the role of Section manager. This position plans, directs, and evaluates the activities of the Account Resolution Unit (ARU), analyzes and evaluates existing and proposed data processing programs as they relate to the functions of the ARU; implements policies and procedures for the unit; gathers and analyzes information and drafts complex reports for management review; develops and executes procedural support and guidance programs statewide; serves as a working supervisor.
The ideal candidate will have excellent communication, organizational, and analytical skills to be successful in performing the operations of the Account Resolution Unit (ARU) Section Manager.
HFS values employees with different backgrounds, life experiences, and talents.
Employees receive a robust benefit package including:
- Monday-Friday work schedule
- Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
- Health, Life, Vision, and Dental Insurance
- Pension Plan
- Paid Parental Leave
- Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
- Employees earn (12) paid Sick Days annually.
- New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
- Employees earn (3) paid Personal Days annually.
- (13-14) paid holidays annually (based on start date)
If you are seeking a new opportunity, and this position appeals to you, please apply today!
At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.
HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.
Essential Functions
- Subject to management approval, serves as Child Support Account Resolution Manager by planning, directing and evaluating the activities of the Account Resolution Unit (ARU) for the Bureau of Child Support Services (CSS) Administrative Operations
- Serves as a working supervisor
- Gathers and analyzes information and drafts complex reports for management review
- Implements policies and procedures for the ARU
- Develops and executes procedural support and guidance programs statewide
- Serves as Child Support IV-D program consultant for the unit
- Performs other duties as required or assigned that are reasonably within the scope of the duties enumerated above
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college
- Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a public or business organization
Preferred Qualifications
- Three (3) years of experience analyzing production reports, computer data and information to evaluate policies and
operating procedures - Two (2) years of professional supervisory experience including the following: assigning work, providing guidance to subordinates, recommending counseling and/or discipline adherence to collective bargaining unit agreements, training staff and approving time off
- Two (2) years of experience working in the field of child support
- Two (2) years of experience conducting professional team meetings
- Two (2) years of experience conducting performance evaluations
- Two (2) years of experience speaking in public to large and small audiences
Conditions of Employment
- Requires completion of a background check and self-disclosure of criminal history
- Requires the ability to utilize and maintain state issued equipment such as a lapto.
- Requires the ability to travel in the performance of duties, with overnight stays as appropriate
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
Work Hours: Monday - Friday 8:30 - 5:00 pm
Headquarter Location: 607 E Adams St, Springfield, Illinois, 62701
Work County: Sangamon
Email: HFS.DCSSApps@illinois.gov
Posting Group: Leadership & Management
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
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