Business Operations Manager

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

Security has never been more critical to organizations worldwide. As customers accelerate AI adoption while navigating an increasingly complex threat landscape, Microsoft Security is uniquely positioned to help organizations secure their future and realize value from their technology investments.

We are hiring a Business Operations Manager to help the Security Solution Area Business Operations & Excellence team execute consistently by coordinating operating rhythms, managing request intake, and maintaining clear ownership and follow-through. This hands-on individual contributor role connects people, information, and deadlines so subject-matter experts can focus on analysis, business insights, and stakeholder outcomes.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

•    Coordinate field execution excellence rhythms. Maintain the call calendar and workback schedule; coordinate participation, agenda inputs, data-pack contributions, and pre-reads; confirm readiness with content owners; and ensure decisions and follow-up actions are captured and routed.
•    Manage monthly rhythm-of-business workbacks. Maintain the preparation schedule for monthly business reviews and related operating forums. Track deliverables, dependencies, review checkpoints, and approvals; follow up on missing inputs; and surface risks early enough for owners to respond.
•    Operate the team’s request-intake process. Provide a consistent entry point for field questions about metrics and reporting, requests for analysis, and reporting-development needs. Clarify the business question, intended audience, timing, and required outcome; identify duplicates or existing resources; and route requests to the appropriate owner.
•    Maintain a transparent backlog and request status. Keep requests organized with clear owners, agreed priorities, next steps, and target dates. Facilitate regular triage with team leads, communicate status to requestors, and escalate capacity conflicts rather than independently committing the team to new work.
•    Drive action tracking and follow-through. Maintain a shared view of commitments from field calls, business reviews, and team discussions. Prompt owners for updates, identify stalled actions or unclear ownership, escalate blockers, and confirm that outcomes are documented and communicated before closing items.
•    Coordinate operational communications. Partner with communications and workstream owners to prepare reminders, readiness updates, action summaries, and process guidance. Ensure the right stakeholders receive clear, timely information and can find current materials in agreed shared locations.
•    Maintain repeatable processes and team knowledge. Keep workback templates, checklists, ownership maps, reporting-resource directories, and approved FAQs current. Document handoffs and backup procedures to reduce reliance on individual inboxes, chats, or personal knowledge.
•    Improve process reliability and efficiency. Identify recurring delays, incomplete requests, duplicate effort, and manual coordination tasks. Recommend practical improvements and use approved tools and automation, with appropriate support, to simplify execution. Track basic process-health measures such as readiness, routing timeliness, and overdue actions.

Required/minimum qualifications

Sales Strategy Enablement IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.