Business Development Manager

Who we are!

Alta West Capital is one of Canada’s leading alternative mortgage lenders. For more than 35 years, we have helped Canadians buy and stay in their homes. We primarily work with underserved populations, including newcomers to Canada and self-employed individuals. Our mission is to empower the success of others through alternative financial solutions. The values and principles that guide our mission are:

• We strive for excellence: We cultivate financial success by taking the initiative to develop innovative and effective solutions.
• We succeed together: We grow in the same direction through collaboration and humility.
• Our word is our bond: Stakeholders trust our people. We earn that trust by being open, reliable, and consistent.
• We practice giving back: We are generous with our resources for the benefit of those within and outside the organization.

Everyone on our team is expected to live by these values.

Since 2020, our business has continued to grow. We are a creative and nimble company, and we are excited to welcome more energetic and innovative people to be part of our journey.

Who you are!

• You have an entrepreneurial mindset and are a self-starter who is comfortable operating independently with significant autonomy
  

• You have experience in relationship building, business development, and customer service
• You have effective presentation, verbal and written communication, and interpersonal skills
• You are passionate about real estate
• You are comfortable using social media

Key Responsibilities

The Business Development Manager is responsible for developing and nurturing new and existing relationships with our broker partners. This role balances a sales and service mindset by building long-term relationships within our customer channels and successfully executing accountabilities that support the company’s growth strategy.

Business Development and Planning

• Develop a growth strategy focused on mortgage broker satisfaction and building long-term relationships
• Identify potential clients whose needs align with Alta West Capital’s product offerings
• Arrange and conduct visits with new and existing mortgage broker referral partners throughout an assigned territory
• Work cohesively with the Chief Sales Officer and the business development team to identify opportunities to grow the business
• Maintain up-to-date knowledge of the overall industry, competition, industry trends, and market conditions
  

Customer Relations and Marketing

• Provide feedback to clients and ensure after-sales support
• Attend and represent Alta West Capital at industry events; some out-of-city travel and overnight stays may be required
• Maintain a high level of professionalism and integrity in all interactions while representing the company

Reporting and Process Improvement

• Prepare weekly sales itineraries and appointment schedules, including corresponding narrative reports for broker visits
• Compile detailed expense and mileage reports monthly
• Prepare quarterly and annual business plans
• Attend weekly conference calls with the senior management team to report on volumes, trends, industry news, issues, and strategies
• Communicate effectively with the underwriting team and other colleagues to identify process improvements that enhance the overall broker experience
• Perform other related duties that support the goals and objectives of the organization

Skills and Qualifications

• Post-secondary diploma or degree in finance, business administration, or a related field. A combination of education and industry experience will also be considered
• Three to five years of mortgage industry experience
• Ability to continuously maintain Mortgage Agent licensing for the province(s) of the assigned territory
• Valid driver’s licence and reliable vehicle to travel throughout the assigned territory
• Demonstrated ability to achieve sales targets and related KPIs in a pay-for-performance organization
• Exceptional ethics and proven ability to resolve complex client issues to a positive resolution.
• Excellent written, verbal, and presentation skills
• Strong analytical, negotiation, project management, and organizational skills
• Proficiency in Microsoft Office Suite; Salesforce experience is preferred. Willingness and ability to learn other role-related software is required
• Good understanding of social media use in a professional context

Benefits

• Company social events and volunteering opportunities
• Dental care
• Extended health care
• Disability and life insurance
• RRSP matching
• A lively and collaborative team environment where employees are happy to pitch in and help each other succeed
• Mileage reimbursement

Applications

In your cover letter, please tell us three things:

1. Why you want this job.
2. What makes you an exceptional candidate.
3. How you would make an impact in your first month.

We are proud to offer an equal-opportunity work environment. Alta West Capital prohibits harassment, bullying, and discrimination, and encourages equity, diversity, and inclusion regardless of race, religious beliefs, colour, gender, gender identity, gender expression, physical limitations, neurodiversity, age, ancestry, place of origin, marital status, source of income, family status, or sexual orientation. We also encourage accommodation requests from applicants with physical or mental limitations.

Reporting To: Chief Sales Officer
Employment Type: Full-time
Hours of Work: 40-hour work week
Office Location: Ontario, Canada — fully remote