Bilingual Customer Service Representative Remote

Our client, a managed care and enrollment services organization, is seeking  Remote Bilingual Customer Service Representatives to join their team. As a Bilingual Customer Service Representative, you will be part of the Call Center Operations team supporting enrollment services and managed care education for the New York Medicare program. The ideal candidate will have strong customer service instincts, the ability to learn and follow program processes quickly, and effective communication skills that help clients feel supported from the first call.

Job Title: Bilingual Customer Service Representative Remote

Location: Remote

Pay Range: $17/hr. – for English/Spanish bilingual candidates;
$18/hr. – for preferred languages (Russian, Mandarin, Cantonese, Hindi, Urdu, Bengali, Korean)

Shift: Projects Hours: Monday to Friday, 8am to 8pm EST and Sat 10am – 6pm EST

What's the Job?

• Respond to enrollment services calls, answer questions, mail information when requested, and refer callers when issues or concerns arise.
• Educate clients on managed care and help them understand their options.
• Assess client health care needs and assist clients in choosing a health plan.
• Assist with enrolling and disenrolling in health plans, including receiving and sorting enrollment/disenrollment forms.
• Review enrollment forms for accuracy and completeness, raise concerns to the Central Operations Supervisor, and perform managed care education/enrollment services when call volume warrants.

What's Needed?

• Ability to read, write, and speak your designated language English/Spanish or preferred languages: Russian, Mandarin, Cantonese, Hindi, Urdu, Bengali, Korean).
• Great customer service skills and the ability to demonstrate them from the start.
• Ability to learn a new program and apply that knowledge during training (training is critical—stay focused and ready to learn).
• Computer skills to type efficiently and use computer systems with confidence.
• Reliability and readiness to support business hours: phones turn on at 8:30 am – 6:00 pm, Monday – Friday and at 10:00 am on Saturday; some Saturday work is required.
• Your own equipment and internet service that meets client requirements.

What's in it for me?

• Opportunity to support clients through enrollment services and managed care education.
• A structured training period designed to build the foundation for success in the role.
• A busy, supportive call center environment where strong performance and teamwork matter.
• Clear expectations around accuracy, follow-through, and escalation when issues arise.
• Work that makes a direct difference for clients navigating health plan decisions.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

Additional Details 

• Bring Your Own Device (BYOD) requirements: If you use a personal device with an Amazon Workspaces account, it must meet the following requirements:
  • Computer Operating System Requirements: Windows 11 Home/Pro build version 24H2 (Windows 10 is no longer supported). For HP users, Maximus requires removal of SMode. macOS 13 or Higher restricts smartphone and low-performing computer platforms such as iPad and other mobile devices from accessing Amazon Workspaces (AWS).
  • PC Processor: Intel Core i5 or equivalent.
  • PC Memory: 8 GB RAM required; 16 GB RAM preferred.
  • PC Hard Drive Storage: 256 GB required; 512 GB preferred.
  • Internet requirements (remote contact center operations): Access to the internet via your internet service provider with a minimum download speed of 25 Mbps for a single user, 50 Mbps for shared internet connectivity, and 5 Mbps upload speed required; 10 Mbps preferred.
  • Connectivity: Mobile hotspots must not be the primary source for internet connection. Approved connectivity methods include Wi-Fi or a wired connection using a Category 5 or Category 6 Ethernet cable connected directly to the employee’s home router.
  • Not permitted: Chromebooks

Education & Experience Requirements

• High school diploma or equivalent required.
• Two years of human services experience or experience dealing with the public is required.
• Effective communication skills and the ability to follow directions, interact courteously with a variety of people, handle pressure, and perform multiple tasks.
• Prior customer service experience is required; call center environment experience is preferred.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.