*Bilingual Customer Service Representative (Mortgage) - Remote (MTL, QC)
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AI Summary
Handle inbound and outbound client communications to guide customers through their mortgage journey and product features. Resolve inquiries and collaborate with internal teams to ensure efficient transaction processing and client satisfaction.
Bilingual Customer Service Representative (Mortgage) - Remote
Make a lasting first impression by helping clients navigate their mortgage journey with confidence. This fully remote opportunity offers a blend of customer service, mortgage product support, and relationship building in a fast-paced, client-focused environment.
What is in it for you:
• Hourly salary of $18.50.
• 24-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Monday to Friday, with rotational shifts.
• Montréal, QC; Toronto, ON; Ottawa, ON: 8:00 am to 8:00 pm EST.
• Halifax, NS: 9:00 am to 9:00 pm. AST.
• Enjoy the flexibility of remote work.
Responsibilities:
• Complete client touchpoints through inbound phone calls and outbound scheduled phone appointments.
• Respond to client inquiries by phone and email.
• Provide resolutions to a range of customer inquiries related to mortgage products.
• Review new mortgage account details with clients.
• Guide clients through the use of their new mortgage product and explain its features and benefits.
• Handle incoming and outgoing welcome calls and email communications.
• Utilize established policies and procedures.
• Collaborate with internal teams to resolve client issues efficiently.
• Submit client-requested transactions.
• Develop an understanding of products and policies.
• Support organizational and team initiatives and incentives.
• Meet productivity expectations and key performance indicators.
• Complete daily operational responsibilities.
What you will need to succeed:
• College diploma or university degree in any discipline.
• 2 to 4 years of customer service, industry, or related experience.
• Bilingual to assist clients, respond to inquiries, and provide customer service through phone and email communications in both languages.
• Strong customer service experience with a customer-centric and solution-focused approach.
• Knowledge of mortgage products and the ability to clearly explain features and benefits.
• Proficiency with Microsoft Outlook, Teams, and Excel.
• Excellent verbal and written communication skills for phone and email interactions.
• Ability to work independently and effectively in a fast-paced environment.
• Demonstrated passion for delivering customer-focused solutions.
• Experience in banking, mortgage, or financial services is considered an asset.
• Experience handling inbound and outbound client calls in a call center or onboarding environment is considered an asset.
• Experience collaborating with internal teams to resolve client issues efficiently is considered an asset.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
Make a lasting first impression by helping clients navigate their mortgage journey with confidence. This fully remote opportunity offers a blend of customer service, mortgage product support, and relationship building in a fast-paced, client-focused environment.
What is in it for you:
• Hourly salary of $18.50.
• 24-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Monday to Friday, with rotational shifts.
• Montréal, QC; Toronto, ON; Ottawa, ON: 8:00 am to 8:00 pm EST.
• Halifax, NS: 9:00 am to 9:00 pm. AST.
• Enjoy the flexibility of remote work.
Responsibilities:
• Complete client touchpoints through inbound phone calls and outbound scheduled phone appointments.
• Respond to client inquiries by phone and email.
• Provide resolutions to a range of customer inquiries related to mortgage products.
• Review new mortgage account details with clients.
• Guide clients through the use of their new mortgage product and explain its features and benefits.
• Handle incoming and outgoing welcome calls and email communications.
• Utilize established policies and procedures.
• Collaborate with internal teams to resolve client issues efficiently.
• Submit client-requested transactions.
• Develop an understanding of products and policies.
• Support organizational and team initiatives and incentives.
• Meet productivity expectations and key performance indicators.
• Complete daily operational responsibilities.
What you will need to succeed:
• College diploma or university degree in any discipline.
• 2 to 4 years of customer service, industry, or related experience.
• Bilingual to assist clients, respond to inquiries, and provide customer service through phone and email communications in both languages.
• Strong customer service experience with a customer-centric and solution-focused approach.
• Knowledge of mortgage products and the ability to clearly explain features and benefits.
• Proficiency with Microsoft Outlook, Teams, and Excel.
• Excellent verbal and written communication skills for phone and email interactions.
• Ability to work independently and effectively in a fast-paced environment.
• Demonstrated passion for delivering customer-focused solutions.
• Experience in banking, mortgage, or financial services is considered an asset.
• Experience handling inbound and outbound client calls in a call center or onboarding environment is considered an asset.
• Experience collaborating with internal teams to resolve client issues efficiently is considered an asset.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
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