Bilingual Customer Service Associate 1

Why Foundever™

Sykes and Sitel are now Foundever™! Are you ready to move your career forward? We are looking for Seasonal Customer Service Representative to join our team of incredible people. At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! All our calls are inbound calls only- no cold calling. 

Location Requirements:

*** Must live in the United States***

Applicants residing within a 50-mile radius of our local sites may only be considered for onsite job openings.

For this role, applicants must reside in one (1) of the following States: Alabama, Arkansas, Arizona, Colorado (outside of Denver, County), Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Jersey, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia or Wyoming.

Responsibilities:

• Provide basic technical support via phone in Spanish and English

• Deliver an exceptional support experience

• Interact and communicate effectively with a variety of customers  

• Provide a memorable and delightful experience

Work with Us and You'll Enjoy:

• Working from home

• Computer equipment provided

• Full-Time Schedule 

• Flexibility of a seasonal role, with the opportunity to become permanent

• $17/hour and incentive opportunities

• Hands-on, 100% paid training

• Internal Mobility (84% of our managers are promoted within)

• Employee discounts

• Referral bonuses

• EverBetter wellness program

Qualifications:

• Fluent in Spanish and English - while this role supports both, most calls are in English
• Must have High School Diploma or GED Equivalent
• 18 years of age

Equipment and Internet Requirements:

• Hardwired internet connection (no satellite or wireless)
• Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
• A Working Phone Line (Home Phone or Mobile)
• Home office must be a noise/distraction-free environment
• Desk and an ergonomic chair

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.