Bilingual Call Center Representative

Ready to make a difference while working from home? Looking for a company that values your voice, your ideas, and your growth? EXL Health is searching for energetic, customer-focused team players who are passionate about helping others. If you love problem-solving, thrive on providing top-notch service, and want to be part of a fast-growing team, this is the role for you!

*Hourly rate: $15.00 - $25.00

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

Responsibilities

What You’ll Do

As a Bilingual Customer Service Representative, you’ll be the first point of contact for our customers — delivering an exceptional experience every time. In this role, you will:

✅ Handle inbound and outbound calls with professionalism, care, and attention to detail.
✅ Update policy information and ensure accuracy in our systems.
✅ Stay up-to-date on products, processes, and regulations to provide the best service possible.
✅ Use active listening skills to understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives.
✅ Build strong relationships with customers by going the extra mile to support them.
✅ Document every interaction so we can continuously improve.
✅ Work collaboratively with your teammates to meet individual and team goals.
✅ Share your ideas to improve processes — we want your input!

Qualifications

What We’re Looking For

You’re a great fit if you bring:

✨ High school diploma (college degree a plus!)
✨ Strong communication skills — you can easily build rapport and explain complex information.
✨ Solid PC skills, with experience using Windows, Microsoft Office, and online systems.
✨ Ability to learn quickly and adapt to changes with a positive attitude.
✨ Stellar organizational skills and attention to detail.
✨ A passion for customer service — you love helping people solve problems.

Preferred but not required:
✔️ Previous call center or customer service experience.
✔️ Bilingual in English and Spanish (or other languages).
✔️ Experience in healthcare or insurance is a big plus!
✔️ Proven ability to handle multiple priorities while staying cool under pressure.

Why EXL Health?

Because we invest in YOU.

• From day one, you’ll work alongside some of the best minds in healthcare and business consulting.
• We offer hands-on training and a mentoring program to help you succeed.
• Your ideas matter here — we’re always looking for ways to improve, and we want to hear your voice.
• Career growth? Absolutely. Many of our leaders started in roles just like this.
• Flexible schedules with shifts between 8am-8pm ET — perfect for work/life balance.

At EXL Health, you’ll do meaningful work that impacts real people’s lives — all while advancing your own career in an innovative, fast-paced environment.

Are you ready to join a team where you can shine? Apply today and let’s grow together!

*The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.