Benefits Call Center Representative

Benefits Call Center Representative

Remote - Virginia Residents Only
Schedule: Monday-Friday, 8:00 AM-6:00 PM EST 
Pay: $17.00/hour 

As a member of our Health & Welfare Benefits team, you'll make a difference in people's lives every day. You'll serve as a trusted resource for participants by answering questions and providing guidance on a variety of employee benefit programs, including medical, dental, vision, prescription, life insurance, disability, and other employer-sponsored benefits.

In this role, you'll handle a steady volume of inbound calls while actively listening, identifying participant needs, and providing clear, accurate information. You'll navigate multiple systems to research benefits, review eligibility, explain coverage options, and help participants understand their available resources. Your communication skills, attention to detail, and commitment to helping others will play an important role in the success of both our clients and their employees.

At Conduent, you'll receive the training, support, and opportunities needed to grow your career, along with a comprehensive benefits package.

About the Role:

• Responsible for managing inbound calls.

• Explain benefit programs, eligibility requirements, enrollment options, and coverage details in a clear and easy-to-understand manner.

• Explain benefit programs, eligibility requirements, enrollment options, and coverage details in a clear and easy-to-understand manner.

• Research and resolve participant inquiries by utilizing multiple systems and resources.

• Accurately document interactions and maintain detailed records of participant requests and case activity.

• Collaborate with team members and internal partners to ensure timely and accurate resolution of benefit-related concerns.

• Support participants with a compassionate, professional approach while helping them make informed benefits decisions.

Requirements: 

• Be at least 18 years or older

• Have a High School Diploma, or equivalent

• Be able to successfully pass a criminal background check.

• Must have strong organization skills 

• Must have excellent time management skills

• Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately.

• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)

• Must have the ability to connect with an ethernet cable to a modem/router.

• Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations.  As a result, we may be unable to consider applicants from certain states or municipalities at this time. 

• We are currently NOT hiring in the following geographies, including but not limited to:  States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA.  Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ. 

Working with us:

• Join a rapidly growing organization that can support your career goals.

• What you get:

• Paid Training

• Career Growth Opportunities 

• Full Benefit Options

• Great Work Environment 

• The chance to make a real impact on the travel experience