BAS Service Supervisor – DDC

Position Title: BAS Service Supervisor – DDC

Position Location: Atlanta, GA (Remote)

JOB SUMMARY

The BAS Service Supervisor – DDC is the primary client-facing point of contact for one or more assigned Building Automation System (DDC) service programs, responsible for the consistent, high-quality delivery of emergency service and preventative maintenance across Healthcare, Industrial, and Mission Critical / Technology environments.

This is a transitional role that bridges the Service Technician career ladder and BAS program/service leadership, combining continued hands-on DDC technical work with day-to-day program management. The BAS Service Supervisor – DDC still performs direct troubleshooting, programming, and field support, while also owning the client relationship, coordinating the technicians assigned to the program, and reporting on program health and performance.

This position reports to the Associate Director of Service and works closely with Service Technicians, the Project/Service Ticket Manager, other Service Supervisors, systems integrators, equipment vendors, and client staff to deliver on program commitments.

ESSENTIAL FUNCTIONS

Client & Program Relationship Management (30%)

• Serve as the primary point of contact for assigned client program(s), building and maintaining trusted client relationships
• Lead regular client check-ins and program review meetings to communicate status, performance, and recommendations
• Identify and escalate client concerns, service gaps, or emerging risks to the Service Manager
• Identify opportunities for expanded scope, system upgrades, or additional service offerings within the program

Technical Execution & Field Support (30%)

• Perform hands-on DDC troubleshooting, programming, and system support for emergency service and preventative maintenance within the assigned program
• Participate in the emergency service hotline pool and respond to critical client issues as needed
• Conduct or oversee scheduled BAS technical reviews of system installation, performance, function, GUI, and alarms
• Support system startup, commissioning, and calibration verification using portable testing instrumentation

Team Coordination & Technician Development (20%)

• Coordinate the day-to-day workload of Service Technicians assigned to the program, including scheduling and prioritization of service tickets
• Mentor and provide technical guidance to Service Technicians working within the program
• Partner with the Service Manager on technician assignment, cross-training, and career-ladder development within the program
• Coordinate with local vendors, systems integrators, and subcontractors supporting the program

Reporting & Program Administration (20%)

• Maintain accurate service ticket documentation, scope, and resolution records for the program
• Develop and deliver program performance reports (KPIs, SLA compliance, hours consumed vs. contracted) to the Service Manager and client stakeholders
• Track program budget, labor utilization, and profitability signals; flag variances to the Service Manager
• Manage personal and program-level hours reporting using company tools

Completion of Assigned Tasks and Deliverables on Time and on Budget

Performs Other Related Duties as Assigned

POSITION REQUIREMENTS (INTERMEDIATE TO ADVANCED LEVEL FOR ALL THE FOLLOWING)

• Knowledge of DDC and BAS platforms including Tridium Niagara (AX/N4), Honeywell WEBs, Distech Controls, Automated Logic, Delta Controls, or Reliable Controls
• Knowledge of integration of open protocols via Ethernet and serial communication buses (BACnet, Modbus, SNMP), with strong understanding of HVAC systems (RTU, VAV, mixed air, chilled water, hot water) and BAS architecture
• Knowledge of BAS networking, including interfacing with client IT resources
• Skill in commissioning, testing, calibration, and troubleshooting of BAS systems in mission-critical and healthcare environments
• Skill in building and maintaining client relationships and serving as a primary point of client contact
• Skill in coordinating and prioritizing the work of technicians across multiple concurrent service tickets
• Skill in preparing reports, documentation, and technical deliverables for both technical and client audiences
• Skill in using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams)
• Ability to leverage AI and emerging technologies to streamline workflows and improve operational processes
• Ability to communicate effectively in both oral and written form with technical and non-technical stakeholders
• Ability to lead, mentor, and delegate work to technicians while continuing to perform hands-on technical work
• Ability to work successfully in a remote environment through effective communication, self-motivation, and organizational skills
• Ability to work under pressure and meet close deadlines
• Ability to achieve certification for NFPA70E and / or OSHA training as / if required
• Organizational skills, with the ability to manage multiple tasks and competing priorities simultaneously

PHYSICAL DEMANDS

The following physical demands must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is

• Frequently manipulating, moving, or grasping small parts, devices, or tools
• Frequently required to remain in a stationary position
• Frequently moving through office, critical facility, and other environments (such as low temperatures, high temperatures, and outdoor elements such as precipitation and wind), including tight and confined spaces
• Frequently descending / ascending stairs and ladders to access equipment
• On occasion the employee may be required to position self under or over equipment
• On occasion the employee may move equipment weighing up to 50 pounds

TRAVEL / RELOCATION REQUIREMENTS

• Must live in or near Atlanta, GA area
• Up to 50%, this may include travel to any or all 50 US states
• Effective May 7, 2025, and in accordance with U.S. federal regulations for domestic air travel, a valid REAL ID (or an acceptable alternative, such as a passport) is required for travel associated with this position
• Travel may involve transportation by car or plane depending on the destination and nature of the business need
• Travel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meetings for business development purposes, running errands on behalf of the business, attending industry conferences, etc.

EDUCATION / EXPERIENCE REQUIREMENTS

• Bachelor's degree in engineering, construction, computer science, or related discipline

OR

• 8+ years of hands-on experience testing, validating, and troubleshooting BAS, DDC, and HVAC control systems

(Niagara or equivalent), with demonstrated client-facing experience

• Prior experience in mission-critical or healthcare environments preferred
• Prior experience mentoring or leading technicians preferred

BENEFITS

Smart Tech Contracting offers a very competitive benefits package; highlights include

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
• Dental and vision plans
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
• 401k with company match and self-directed brokerage account option
• PTO including additional paid time off during the last week of the year
• Company paid life insurance coverage for employees and their eligible dependents
• Short and long-term disability, AD&D coverage
• Professional development opportunities, tuition reimbursement and professional licensing assistance
• Paid parental leave after one year of employment

CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is STC's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.

Smart Tech Contracting is an EEO/Affirmative Action Employer and participates in the E-Verify program with the Department of Homeland Security. We encourage diversity in our workforce.

Are you ready to challenge yourself and redefine standards in the AEC industry? Apply now and join our award-winning team!

NOTICE TO THIRD PARTY AGENCIES:

STC does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to STC in the absence of a signed Service Agreement where STC has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of STC and STC will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.