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You will manage end-to-end client relationships and campaign delivery for a portfolio of B2B and hospitality clients. The role requires blending strategic thinking with hands-on execution while leveraging AI tools to optimize account performance.
This is a remote position.
Direct Account Ownership: Manage end-to-end client relationships, communication, and campaign delivery; you own the output and follow-through.
Hands-on Execution: Blend strategic thinking with daily execution, applying agency SOPs and workflows consistently.
Process Optimisation: Identify bottlenecks early, leveraging modern technology and AI tools to streamline account management and delivery.
Proactive Problem Solving: Monitor account health and campaign performance continuously to catch potential issues before they impact the client.
Experience: Background as a Virtual Assistant, Account Manager, or Project Manager (agency experience managing repeatable daily workflows is strongly preferred).
Tech Savvy: Highly comfortable adopting new systems, software, and AI productivity tools.
Communication: Exceptional written and verbal communication skills across all client and team touchpoints.
Marketing Acumen: Solid understanding of modern marketing principles and workflow dependencies.
Work Ethic: Highly self-motivated, organised, and proactive. You take initiative without needing micromanagement.
Bonus: Prior exposure to or experience within the travel and hospitality industry
Logistics & Requirements
Setup: Fully remote position. You must have a dedicated, quiet workspace, a modern laptop, and high-speed, reliable internet.
Scaling Potential: Designed for a professional who wants to start at a fractional capacity and scale their hours as the client portfolio grows.
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