Automation Support Engineer (NOC)

About the Role

We're seeking an Automation Support Engineer to join our team and help monitor, troubleshoot, and enhance Cerby’s automation systems. This is a hands-on, cross-functional role focused on supporting day-to-day automation operations, ensuring uptime, and continuously improving our automated flows.

The hours for this role will be:

• Wednesday through Saturday 18:00 (6 pm) to 2 am
• Sunday 13:00 (1 pm) to 21:00 (9 pm)

What You’ll Do

• Support day-to-day operations of Cerby’s automation platform, ensuring reliability and performance.
• Analyze and debug failed automation executions using logs, browser tools, and internal dashboards.
• Collaborate with engineering and support teams to troubleshoot automation issues and escalate where needed.
• Monitor alerts and automation queues to resolve errors and delays proactively.
• Review and adjust XPath, selectors, or flow parameters to adapt to app UI changes.
• Contribute to automation testing and quality assurance cycles.
• Document known issues, root causes, and solutions in a support knowledge base.

What We’re Looking For

• 1–3 years of experience in automation support, QA, NOC, or IT operations.
• -1+ year working with JavaScript (TypeScript is a plus), coding, testing, debugging, and automation techniques.
• Experience troubleshooting web technologies (HTML/CSS) using the browser’s developer tools.
• Strong problem-solving skills and ability to work with logs, error traces, and system outputs.
• Experience working with REST APIs and JSON.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Organized, process-driven mindset with attention to detail.
• Familiarity with monitoring tools (e.g., Datadog), version control (Git), and ticketing systems (e.g., Zendesk, Jira).
• Ability to work independently and as part of a distributed team.
• Available for on-call or rotational support schedules.

Nice to Have

• Experience with RPA platforms or workflow automation tools.
• Exposure to authentication mechanisms (e.g., MFA, OAuth).
• Basic experience writing or maintaining test scripts.
• Background in SaaS operations or identity and access management.