Overview

Associate Sales Development Representative

📍 Location: Remote, USA 💻 Work Arrangement: Remote

About the Role

The Associate Sales Development Representative is an inside sales role focused on outreach, prospecting, and lead qualification — with a mission to connect with as many leads as possible and identify the best customer fits for Hyland. This is a high-energy, people-first role where you will be on the front lines of the sales process, building relationships, sparking conversations, and helping move opportunities forward. If you are a self-motivated, curious, and enthusiastic communicator who loves connecting with people and exploring new technology, this is the role for you.

Your Role Responsibilities? Here's What You'll Do.

• Participate in discovery calls with account managers to qualify lead prospects, gather key information, educate on Hyland's core product offerings, and determine viability for a sale.
• Maintain purposeful, regular contact with identified prospects through emails, phone calls, and other relevant outreach activities to add value and drive opportunities forward.
• Generate new qualified lead prospects by developing targeted customer lists and executing outbound calling and email campaigns.
• Participate in events and trade shows, making meaningful contact with potential customers at the booth and ensuring proper lead follow-up after each event.
• Introduce account managers to potential customers when leads advance to genuine sales opportunities, transitioning all critical customer information for a seamless handoff.
• Partner with field reps and cross-functional teams to develop targeted campaigns, update all internal systems with activity records, and assist prospects with reviewing and drafting proposal documentation.

Role Essentials

• Bachelor's degree or equivalent experience, with prior experience in an inside sales or sales associate role.
• Clear, confident communicator — able to speak and write with ease, clarity, and impact using a style appropriate to the subject and audience.
• Demonstrated ability to establish rapport, gain trust, and ask probing questions to uncover quality information and understand prospect needs.
• Solid business acumen with a self-motivated, high-energy approach and an engaging level of enthusiasm for connecting with people and driving results.
• Sharp, fast learner with a genuine curiosity for technology and the aptitude to quickly adapt in a fast-paced, deadline-driven environment — with up to 5% travel required.

What We'd Like to See

• Proficiency in Microsoft Windows and Office, with comfort navigating multiple platforms and internal systems simultaneously.
• A natural ability to thoroughly investigate situations, ask the right questions, and surface relevant information that moves deals forward.
• Experience working cross-functionally with field reps, account managers, or other teams to execute targeted outreach campaigns.
• A proactive, self-starter mindset with high attention to detail and the drive to manage multiple prospects and tasks without losing momentum.
• An eagerness to grow within a sales career, with an openness to coaching, feedback, and continuous learning.

Pay Transparency

The base compensation range for this role is $50,834 – $58,712. Actual compensation will be determined based on experience, qualifications, and other job-related factors in accordance with applicable laws.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

© Hyland. All rights reserved.

About Hyland Life

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.