Director, Business Development Partners Program
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AI Summary
About The Role
Are you an elite leader who knows how to scale luxury communities, build high-performing teams, and drive serious supply growth? We are seeking a Director, Business Development Partners Program to lead, mentor, and scale our regional team of Business Development reps across our key markets. In this strategic leadership role,you will design the playbook that empowers your team to acquire high-value new consignors, forge elite local partnerships, and execute high-touch luxury events. You are part data-driven strategist, part luxury branding expert, and part inspiring coach-capable of translating high-level business goals into localized, high-impact execution.What You Get To Do Every Day
Team Leadership & Mentorship: Hire, train, and manage a high-performing team of regional Business Developement Representatives. Cultivate a culture centered on community hospitality, relentless prospecting, and relationship management.
Consignor Acquisition Playbooks: Design, standardize, and scale playbooks that empower Business Development Representatives to discover and secure net-new high-value consignors (HVCs) through localized outreach, networking, and elite partnerships.
Active Base Growth & Reactivation: Develop scalable strategies to keep our existing consignor base active. Coach local teams on targeted follow-ups, bespoke styling/sourcing prompts, and lifecycle management to prevent churn.
High-Touch Retention & Engagement: Review and approve city-level event concepts and strategic partnerships. Ensure all local activations are meticulously designed to deepen relationships, drive brand loyalty, and increase engagement among our highest-value consignors.
Cross-Functional Collaboration: Partner closely with internal Marketing, CRM, and Supply teams to align local field events and partnerships with digital lifecycle campaigns and seasonal supply needs.
Community-Led Metrics & Reporting: Establish, track, and analyze regional community KPIs- specifically focusing on net-new HVC growth, active consignor month-over-month growth, and event-driven retention rates.
What Great Looks Like (Performance Trend + Role Model Behaviors)
Systemic Thinking, Local Flair: You look past individual execution to build scalable frameworks. You possess the operational maturity to take a localized activation success story from one city, deconstruct why it worked, and turn it into a repeatable blueprint for every other market.
Coaching over Directing: You don't manage from an ivory tower. You travel to the markets, shadow your representatives at events, look at their local pipelines with them, and actively coach them on how to pitch elite partners and navigate complex client relationships.
Data-Informed Community Building: You effortlessly bridge the gap between high-touch luxury hospitality and analytics. You use CRM insights to spot lagging engagement metrics, but use human, white-glove experiences to fix them.
Cross-Functional Champion: You act as a seamless bridge between your distributed field team and corporate HQ. You advocate fiercely for the resources your City Managers need while ensuring they remain perfectly aligned with broader brand, marketing, and corporate goals.
Elite-Level Competencies
Scalable Framework Design: Ability to deconstruct relationship-driven localized wins into structured, repeatable operational playbooks that distributed teams can seamlessly execute across diverse markets.
Data-Informed Customer Lifecycle Management: Mastery of CRM analytics to diagnose pipeline drop-off points, translating quantitative data into highly targeted, high-touch retention strategies.
Distributed Team Leadership & Performance Management: Proven capability to align, motivate, and maintain rigorous operational accountability across geographically dispersed field teams without direct physical oversight.
Executive Presence & Luxury Acumen: Deep understanding of high-value client psychology, paired with the professional poise required to navigate elite networks and maintain an impeccable corporate standard of brand delivery.
Cross-Functional Orchestration: Ability to act as a strategic liaison between corporate HQ and regional operations, aligning localized community growth initiatives with enterprise-level marketing, financial, and logistical objectives.
Market awareness and strategic sourcing
High judgment / high integrity decision-making
What You Bring To The Role
Minimum Requirements:
Experience: 7+ years of professional experience, with at least 4+ years in a people-management or leadership role overseeing field teams, field marketing teams, regional sales, or luxury retail/resale operations.
Industry Background: Experience in luxury fashion, premium resale, VIP concierge, or high-end sales/account management is highly preferred.
Track Record: Proven success in scaling a business unit, managing regional budgets, and hitting aggressive supply and growth milestones.
Travel: Willingness to travel to various markets to support local teams, audit events, and foster key regional relationships (approx. 30%).
Preferred Requirements:
Prior experience in selling luxury goods and/or high-end services.
Prior experience leading and scaling a field marketing, experimental marketing, or partnerships organization.
Strong understanding of fashion trends and the luxury market.
Compensation, Benefits, + Perks
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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