Area Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

About Us

HBX Group is a leading B2B ecosystem player in the Travel Tech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

HBX Group comprises best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets.

Job Summary

We are looking for an Area Manager to drive our regional commercial strategy, lead high-performing teams, and accelerate business growth across the sub-region. Working closely with the Regional Manager, you will champion a consultative selling approach, build strategic hotel partnerships, and leverage data and digital tools to maximize profitability and market competitiveness.

Job Responsibilities

Area strategy

• Work very closely with the Regional Manager on the plans and follow-up to deploy the corporate and the commercial strategy defined.
• Implement and embrace effectively a consultative selling strategic approach across the area within the sub-region.

Communication & Collaboration

• Ensure effective communication and collaboration with their teams and with other key stakeholders within the organization.
• Embrace the tandem attention model approach to foster their collaboration.
• Provide regular updates to their teams and Regional Manager on the performance and progress towards goals and objectives.
• Work closely with the Area Managers of the rest of areas to ensure smooth collaboration and best practice sharing.

Leadership

• Lead, develop, mentor & coach team effectively and enable them to achieve company desired targets.
• Active participation in key negotiations to observe and provide feedback on areas to improve.
• Foster a positive work environment that encourages teamwork, professional growth and talent retention.
• Conduct regular reviews with direct reports and the rest of the team members within the region to provide constant feedback.
• Ensure capability and skillset building for all Area Managers and Frontline teams.

Business performance management

• Ensure the team remains constantly agile in line with the regional objectives.
• Identify growth opportunities via comprehensive and data-driven strategies aligned to market trends.
• Monitor results and implement the necessary actions in case of possible deviation and based on performance analysis.
• Drive performance versus each KPI to fulfill the need of our clients and ensure growth and profitability for the company.
• Conduct performance evaluations and provide the necessary feedback to support the overall results of the area and the team´s growth.

External relationships

• Develop and maintain relationships with external stakeholders, including customers, hotel partners and regulatory organizations in the area within the sub-region.
• Support and set an example in front of the teams on a hotel consultative selling approach towards our key partners.
• Active participation in negotiations and optimization with key strategic accounts in the sub-region.
• Represent the company at industry events, conferences and trade shows.

Compliance

• Understand regulations within the sub-region and ensure the teams are aware and trained on protocols.
• Ensure ethical compliance and the company´s code of conduct is respected across their teams.

Tool & Process adoption

• Implement change management strategies to facilitate smooth adoption and minimize resistance on the usage of new tools or processes.
• Lead the implementation of the new tools and processes ensuring they are deployed effectively.
• Monitor and ensure continuity of the usage and adoption of tools and processes aligned with the company objectives.
• Ensure standardization across the team to ensure consistency and efficiency.

Collaboration

• Work closely with the account developer Specialists on the transition of hotels and clusters to be moved to differentiated within their area (strategic acquisitions, SPAs, etc.)
• Work closely with their Direct channel Manager team (if any) to accelerate the Ecosystem deployment and new deals acquisition in their area.
• Maintain close relationship with other Area Managers to foster collaboration and best practice sharing.
• Work closely with other departments to ensure smooth operation (marketing, operations, commercial enablement hub, SPA specialists, commercial optimization, competitiveness, etc.)

Digital & Self-set approach

• Embrace the Digital approach within the teams to ensure our hotel partners have a better understanding of the value and the capabilities available in order to increase overall adoption and impact on business conversion.
• Ensure the teams are actively promoting the usage of the partner portal and the advantages and benefits that can bring to their business.

Skillset & Experience Required

• Location & Travel: Must be based in Sydney or Melbourne with full working rights in Australia, and willing to travel regularly across the Pacific region as required.
• Strategic & Commercial Acumen: Proven experience in client-facing commercial roles, with a strong track record in contracting, negotiation, and driving regional revenue growth and profitability.
• Hospitality & Distribution Expertise: Deep understanding of the hotel industry, distribution channels, and core revenue management principles.
• Leadership & People Development: Demonstrated success in building, coaching, and managing high-performing teams within a collaborative, results-oriented culture.
• Stakeholder Management: Ability to build lasting, strategic relationships with hotel partners, industry peers, and internal teams.
• Data-Driven & Operational Excellence: Strong analytical mindset with the ability to use data to guide decisions, optimize commercial processes, and leverage technology to boost productivity.
• Agility & Change Management: A fast-learning, adaptable approach to navigating evolving partner business models, fierce competition, and emerging industry disruptions.
• Education & Languages: Bachelor’s or master’s degree in Business Administration, Tourism Management, or a related field, alongside strong English proficiency (additional languages are a plus).

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.