AR/Collections Specialist

Job Title: AR/Collections Representative

Job Description

This role focuses on managing a large accounts receivable portfolio by proactively identifying, investigating, and resolving unpaid or late invoices. The AR/Collections Representative reviews aging reports, conducts high-volume outbound customer outreach, and collaborates with internal teams to reduce outstanding balances and support overall cash flow. This position requires strong investigative skills, attention to detail, and the ability to work independently in a remote, fast-paced environment.

Responsibilities

• Review and work from an aging accounts receivable report for a portfolio of approximately $10 million to identify outstanding balances.
• Conduct outbound calls and follow-ups with customers and vendors to understand why invoices remain unpaid and confirm payment status and timelines.
• Document all findings, conversations, and action items in Salesforce or a similar CRM to ensure accurate tracking of issues and resolutions.
• Create and manage tickets in the CRM system to monitor progress and maintain clear records of all collection activities.
• Escalate unresolved items to the appropriate Project Manager across multiple U.S. locations when issues cannot be resolved at the collections level.
• Partner closely with internal teams, including project and operations stakeholders, to drive timely resolution of disputes and reduce outstanding AR balances.
• Perform detailed research to identify updated contact information when existing customer or vendor data is outdated or incomplete.
• Investigate and audit AR invoices to identify discrepancies, billing issues, or misapplied payments so they can be corrected and reconciled.
• Use basic Excel functions such as sorting and filtering to organize, analyze, and track AR data and follow-up activities.
• Support efforts to make a measurable reduction in the AR backlog during the contract period by consistently prioritizing and resolving aged items.
• Collect payments directly when possible and ensure accurate documentation of payment commitments, schedules, and outcomes.
• Ensure all escalations include clear documentation of prior actions taken, issues identified, and recommended next steps.
• Maintain a high level of professionalism and customer service during all interactions, even when managing high-volume follow-ups.
• Work independently and manage daily workload and priorities while meeting deadlines and performance expectations in a remote setting.

Essential Skills

• At least 2+ years of experience in Accounts Receivable and/or collections.
• Proven experience working with aging reports and managing full-cycle AR, including outreach on unpaid or late invoices.
• Demonstrated ability to investigate and audit AR invoices to identify discrepancies and support accurate reconciliation.
• Experience conducting outbound collection calls and customer service follow-ups in a professional manner.
• Familiarity with CRM systems, with Salesforce experience preferred, though other CRM platforms are acceptable.
• Strong investigative and problem-solving skills to diagnose issues with unpaid invoices and determine appropriate next steps.
• Ability to handle high-volume follow-ups while maintaining accuracy, organization, and a customer serviceoriented approach.
• Basic Excel skills, including sorting, filtering, and tracking data to manage and prioritize accounts.
• Self-motivated and comfortable working remotely in a fast-paced environment with minimal supervision.
• Strong attention to detail and documentation skills to ensure complete and accurate records of all collection activities.

Additional Skills & Qualifications

• Experience with full-cycle accounts receivable processes, from invoice review through resolution and reconciliation.
• Background in customer service, particularly in environments that require clear communication and conflict resolution.
• Ability to collaborate effectively with cross-functional teams such as project management and operations to resolve AR issues.
• Comfort working with large AR portfolios and balancing multiple priorities simultaneously.
• Strong organizational skills and the ability to manage a structured follow-up schedule.
• Capability to adapt quickly to new systems and processes within CRM and spreadsheet tools.
• Preference for candidates located in Pacific or Mountain time zones to align with team operations, though remote work allows flexibility.

Work Environment

This is a fully remote position that supports a distributed team across multiple U.S. locations. You will work primarily with digital tools, including a CRM system such as Salesforce and basic Excel spreadsheets, to manage accounts, document activities, and track progress. The role operates in a fast-paced environment that requires frequent outbound calls, consistent follow-up, and regular collaboration via phone, email, and online communication platforms. Work hours align with Pacific or Mountain time zones, and you are expected to maintain a professional, distraction-free home office setup suitable for high-volume customer interactions and detailed data work.

This is a Contract position based out of Chino, CA.

The pay range for this position is $25.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Chino, CA.

This position is anticipated to close on Nov 25, 2026.

This is a fully remote position.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.