Appointment Setter (Job ID: NATBEN1)

IMPORTANT - Watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

• C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
• PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH

About the Client:

Our client is an elite, forward-thinking commercial electrical contractor and certified building automation specialist based in Los Angeles, California. Backed by over two decades of industry expertise, they specialize in designing, engineering, and installing high-end, intelligent electrical infrastructure and advanced smart automation systems.

The company focuses heavily on complex premium environments, managing large-scale installations for upscale hospitality venues, hotels, high-end restaurants, and luxury residential properties typically measuring 6,000 square feet and larger. Their comprehensive service ecosystem bridges the gap between traditional electrical contracting and cutting-edge tech integration—covering everything from intelligent lighting and climate control to integrated security systems, premium audio-visual frameworks, and EV charging infrastructure.

Experiencing rapid growth and scaling its operational footprint, this company offers an innovative, dynamic team environment built around future-ready smart technologies and high-caliber commercial craftsmanship.

About the Role:

We are looking for a highly articulate, driven, and authoritative Appointment Setter to spearhead our client acquisition efforts. This is a unique career opportunity; as the first core office hire for our rapidly growing luxury residential and commercial installation business, you will start on the front lines of outbound sales with the explicit expectation to transition into a Team Leader or General Manager role within the next 3 to 6 months as we scale the team.

The ideal candidate possesses a commanding phone presence, thrives on overcoming objections, and has the strategic mindset required to eventually manage a team, monitor KPIs, and optimize lead generation strategies.

Key Responsibilities

Phase 1: Appointment Setting & Lead Generation (Immediate)

• Outbound Outreach: Conduct high-volume cold calling and strategic outreach to high-end prospects for luxury residential and commercial installations.
• Appointment Setting: Qualify inbound and outbound leads, build immediate rapport, and successfully book qualified discovery/sales calls.
• Objection Handling: Confidently navigate pushback and handle complex sales objections to turn cold leads into warm opportunities.
• Brand Representation: Represent the business with the utmost professionalism, maintaining the elite image required for a luxury clientele.

Phase 2: Sales Closing (Mid-Term)

• Pipeline Management: Transition from booking appointments to actively running sales calls and closing high-ticket residential and commercial deals.
• Relationship Management: Nurture long-term relationships with general contractors, luxury home builders, and commercial property managers.

Phase 3: Team Leadership & Management (Long-Term)

• Team Expansion: Assist the business owner in onboarding, training, and overseeing a future internal office team of 4 to 5 people.
• KPI Tracking: Monitor, analyze, and report on daily/weekly team metrics (e.g., call volumes, conversion rates, closed revenue) to optimize performance.

Qualifications & Skills

• Experience: 3–5+ years of proven success in outbound sales, cold calling, appointment setting, or business development.
• Language Skills: Exceptional, flawless verbal and written English fluency. Must sound highly professional, confident, and authoritative on the phone to engage high-net-worth clients and commercial stakeholders.
• Bilingual Advantage: Spanish/English bilingual proficiency is highly preferred to assist with future market expansion.
• Leadership Traits: A proactive, strategic personality with a long-term career mindset. You are someone who wants to grow with a company, not just clock in and out.
• Presentation: Presentable and professional on camera, as future sales and management phases will require video calls.
• Technical Setup: Familiarity with modern CRMs and dialers. Must have a secure, reliable internet connection and a professional-grade headset. Salesforce experience may be beneficial.