Application Specialist

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. 

About the opportunity 

An Application Specialist is responsible for ensuring that a particular software application is functioning optimally and meeting the needs of its end-users by providing technical support, monitoring performance, and providing training and guidance.

• Provide technical support to customers, including troubleshooting software issues and resolving Dayforce application-related inquiries.
• Answer customer questions and provide guidance on the effective use of the Dayforce software application.
• Salesforce experience is required, including hands-on experience using Salesforce to manage customer cases, track issues, document interactions, and support customer-facing service or application support workflows.
• Collaborate with developers and cross-functional teams to identify, troubleshoot, and resolve software issues or defects.
• Deliver customer guidance, training, and ongoing support to promote effective use of the Dayforce software application.
• Maintain documentation and knowledge base articles to support issue resolution and customer self-service.
• Stay current with Dayforce software features, enhancements, and updates, and communicate changes to customers.
• Communicate service scope and discuss when customer requests fall outside standard support offerings or require billable services.
• Continuously expand knowledge of the software application, HCM modules, and related business processes to effectively support evolving customer needs.

Skills and Experience

• Strong verbal and written, English, communication must meet professional client-facing standards (Bilingual proficiency in English and French is a plus).
• Experience supporting US payroll, tax, year-end processes, and benefits administration is strongly preferred.
• Exposure to US CAN payroll is considered an asset; however, candidates must be willing to learn and support Global payroll processes (ex. CAN, APJ, MAU, etc.) and cross-train across multiple Human Capital Management (HCM) modules, including HR, workforce management, benefits administration, and talent management.
• Bachelor’s degree in a related field or equivalent work experience.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Ability to collaborate effectively across teams and departments.
• Comfortable working in a dynamic, fast-paced environment with evolving processes, priorities, and customer needs.
• Demonstrated openness to learning and utilizing AI-driven tools and technologies to enhance problem-solving, communication, and operational efficiency.
• Strong customer-service mindset with a commitment to timely follow-up, clear communication, and consistent ownership of customer issues through resolution in alignment with our Global Support Standards.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vison, and life insurance. Dayforce employees are also eligible to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan. Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours  of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. 

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. 

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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