Albanian Speaking Customer Service Specialist - Sofia, Fully Paid Relocation

Patrique Mercier Recruitment FR is seeking a dedicated Albanian Speaking Customer Service Specialist to join our team in Sofia. This position offers a fantastic opportunity with fully paid relocation to Sofia for the right candidate, eager to provide excellent customer support and contribute to our company’s success.

Responsibilities

• Provide high-quality customer service to Albanian-speaking clients via phone, email, and chat platforms.
• Assist customers with inquiries related to products, services, orders, and account management.
• Resolve customer issues and complaints with professionalism and empathy.
• Maintain accurate records of all customer interactions using the company CRM system.
• Collaborate with other teams to ensure seamless service delivery and customer satisfaction.
• Stay updated on company policies, product updates, and industry best practices.
• Participate in ongoing training and development sessions to enhance skills and knowledge.

Requirements

• Fluency in Albanian and English, both spoken and written.
• Previous experience in customer service or related roles is an advantage.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency with customer service software and Microsoft Office suite.
• Strong organizational skills and attention to detail.
• Willingness to relocate to Sofia with full relocation support provided.
• A positive attitude and dedication to delivering outstanding customer experiences.

Benefits

• Paid comprehensive training provided
• Secure job with opportunities for career growth
• Competitive salary
• Extra health insurance options
• Choose from over 50 benefits and services
• Welcoming international work atmosphere
• Ongoing support and learning opportunities
• Bonuses for referring new employees
• Financial assistance for relocation (including transportation, temporary lodging, rent support, and help finding a permanent home)