Agency Account Manager

Description

At Duarte, we’ve shaped how the world’s most influential leaders and brands communicate since 1988. Empathy sits at the core of everything we create the ability to know yourself, understand others, and adapt and it runs through every deliverable we craft. We hold a high bar, and we drive our industry rather than follow it. 

As an Account Manager, you build trusted client relationships and help guide presentation and communication initiatives from kickoff through delivery. You lead client conversations, align cross-functional teams around shared goals, and keep projects moving forward with clarity and focus. Combining strong project management skills with a client-first mindset, you help ensure every engagement delivers meaningful results and an exceptional client experience.

Our people live four behaviors — the ROAD: 

• Rally self and others — lead with candor, mentor designers, and bring out the best in a team 
• Own the outcome — define what good looks like, keep your promises, and protect the margin 
• Astonish with value — solve big problems, make craft look effortless, and hold a high bar 
• Drive the industry — set a standard others work to match and advance the craft 

Requirements

Creative Project Execution

• Manage the development and delivery of presentation and communication assets
• Ensure all work aligns with client goals, brand standards, and quality expectations
• Maintain project timelines, budgets, and production schedules
• Coordinate feedback and revisions between clients and internal teams
• Maintain a working knowledge of client industries and communication challenges to support project relevance and impact
• Collaborate with senior account leaders to identify opportunities for account expansion and contribute to growth initiatives
• Help ensure internal teams are aligned with client expectations and project goals through clear communication and coordination

Client Communication & Support

• Serve as the primary point of contact for assigned clients, ensuring timely and effective communication
• Lead client meetings, document next steps, and ensure follow-through on action items
• Translate client needs into clear, actionable briefs for internal teams
• Build trust with clients and identify opportunities to deepen the relationship
• Support strategic conversations by helping clients frame their communication challenges and aligning project goals with broader business objectives

Team Collaboration

• Support creative leads with scheduling, resource coordination, and production logistics
• Contribute to a collaborative and positive team culture
• Identify and escalate project risks or issues early, collaborating with project managers and account leads to resolve them effectively

Operational Support

• Assist with Statements of Work (SOWs), proposals, and onboarding documentation
• Monitor project progress and proactively address risks or issues
• Track project metrics and support post-project evaluations
• Participate in process improvement initiatives and support agency operations
• Support administrative tracking of project milestones and documentation to ensure visibility and accountability

Performance Measurement

• Achievement of billability targets
• Delivery of high-quality work that meets deadlines and client expectations
• Strength of client relationships and feedback
• Effective collaboration with internal teams
• Contributions to operational efficiency and continuous improvement

Qualifications

• 4–6 years of experience in account management, preferably within a creative or communication-focused agency
• 2 years of project management experience
• Strong attention to detail
• Excellent verbal and written communication abilities
• Ability to work cross-functionally and manage multiple priorities
• Comfortable navigating ambiguity and solving problems proactively
• Experience with SuiteProjects Pro by NetSuite, Monday.com, or other project management software
• Bonus: Experience supporting executive communication, persuasive messaging, or developing visual narratives for business audiences

Language Skills

Ability to read and interpret documents such as contracts, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations changing frequently. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. Specific vision abilities required by this job include close vision.

Benefits

Duarte offers a flexible, customized approach to benefits that supports your total wellbeing:

• 100% employer-covered medical, dental, and vision for employees
• $100 monthly wellness stipend via PerkUp
• Generous vacation accrual, flexible sick time, and 7 standard + 3 customizable holidays
• “A Day for Me” – an extra day off annually to recharge
• 401(k) with up to 4% employer match and access to financial coaching
• Ergonomic support, mental health first aid training, and an Employee Assistance Program
• Work-from-home stipends and a fully remote work environment

Compensation Philosophy

Employees new to Duarte typically come in at the start of the pay range. Duarte focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that includes monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for employees).

The intro national average base pay range for this role is: $83,191--$97,750 annually.