Advanced Tax Services Representative

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. 

About the Opportunity

The customer is at the center of everything we do! If you embrace this value and enjoy flexing between the strategic and tactical, this is the role for you.

In collaboration with the broader organization, the Premium Tax Services team works closely with our customers to maximize the value of Dayforce products and services. This role has a strong focus on relationship management, commercial growth, customer retention and advocacy, and the broader payroll tax KPIs delivered to clients with medium to high levels of complexity.

What You'll Get to Do

• Drive customer satisfaction by meeting with clients to create tax initiatives based on their specific business needs and aligning them with industry best practices in the payroll tax space. This may include training on Quarter-End/Year-End activities, tax notice prioritization, and/or assistance with agency registrations.
• Conduct health assessments using trend analyses of a client's tax profile, focusing on controllable problem areas or costs and developing plans to assist with remediation. Effectively drive practical solutions while solving problems using independent analysis and judgment.
• Conduct regular training sessions that explain the roles and responsibilities of the client and Dayforce regarding tax filing and value-added services.
• Help drive revenue by pursuing qualified leads and delivering quantifiable value.
• Identify gaps in the payroll tax service delivery model and provide input on new processes and plans to improve operations and customer satisfaction.
• Improve the overall client experience by acting as a point of contact for customer escalations and improving the service experienced by customers. Apply the knowledge and judgment required to effectively de-escalate customer issues and concerns.
• Maintain an understanding of Dayforce products, value-added services, support models, and internal stakeholders responsible for end-to-end service delivery.
• Champion the Dayforce brand, products, people, and processes to demonstrate value.

Skills and Experience We Value

• Bachelor's degree plus three to five years of related experience; Master's degree plus three or more years of related experience; or an equivalent combination of education and related experience.
• Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders across the organization.
• Excellent communication and leadership skills, with the ability to present to customers and influence results across multiple internal partners.
• Strong negotiation and consultative skills.
• In-depth understanding of Dayforce tax filing processes.

What Would Make You Stand Out

• Strong experience managing complex customer relationships within payroll tax services.
• Experience identifying opportunities that improve customer retention, advocacy, and commercial growth.
• Experience conducting payroll tax health assessments and developing remediation strategies.
• Demonstrated ability to manage customer escalations and influence outcomes across multiple stakeholders.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vison, and life insurance. Dayforce employees are also eligible to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan. Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours  of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. 

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. 

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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