Accounts Receivable Manager, Client Financial Services

Job Title: Accounts Receivable Manager 

Location: Springfield, MO (Remote) 

Department: Client Financial Services 

Employment Type: Full-time 

Job Summary: 
Join our compassionate and collaborative team as the Accounts Receivable Manager for Client Financial Services, where you will play a vital role in ensuring the organization’s financial health. You will be instrumental in managing accounts receivable, leading a dedicated team, and fostering professional development. This position not only offers the opportunity to shape operational effectiveness but also to contribute significantly to our mission of helping others. We are looking for a dynamic leader with a commitment to excellent customer service, compliance, and staff development. 

In this role, you will manage the accounts receivable function, ensuring that claims are submitted timely, and compliance with state and federal regulations is upheld. Your leadership will directly contribute to maximizing organizational revenue and enhancing team productivity. 

This position offers… 
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost  
· Mileage Reimbursement – Company paid for work functions requiring travel 
· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition 
· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce 
· Additional Perks & Benefits - Scroll down to bottom of this post to learn more 

Key Responsibilities: 
· Manage day-to-day operations and workflows associated with Client Financial Services, ensuring staff compliance with departmental and organizational policies and standards. 
· Provide direction and support to staff according to an established education plan, ensuring quality and productivity standards are met. 
· Execute excellent customer service and professionalism while interacting with staff, vendors, payers, and clients. 
· Ensure services are provided in accordance with state and federal regulations as well as organizational policies and accreditation/compliance requirements. 
· Oversee the timely submission of all claims, maintaining compliance with policies and standards. 
· Monitor the organization’s financial health by supporting daily accounts receivable reconciliation. 
· Strategically manage accounts receivable of $20M+ to align with target goals. 
· Conduct quality audits and meet with team members to evaluate productivity and quality standards. 
· Assist in developing new-hire curriculum and planning ongoing professional development opportunities for staff. 
· Manage employee performance, including conducting annual appraisals and providing constructive feedback when required. 
· Ensure timely and accurate submission of staff timesheets. 
· Communicate organizational strategic directions and encourage employee engagement. 
· Collaborate with department leadership to meet operational goals and performance expectations. 
· Stay informed on Missouri Department of Mental Health Fee for Service programs, CCBHO, MCO, and third-party payers. 

Education, Experience, and/or Credential Qualifications: 
· High school diploma or GED required. 
· Bachelor’s degree required. 
· Certification in Billing and/or Coding preferred. 
· Minimum five (5) years of experience in a healthcare environment, particularly in healthcare billing, collections, payment processing, or denial management preferred. 
· Missouri CCBHO and MCO billing experience preferred.