Accounts Receivable & Billing Specialist (UK/Ireland)

Company Overview:

At Panopto, we are the most customer-centric learning technology company in the world. As the leader in visual and audio-based learning, we empower organizations to share knowledge effortlessly in a capture and post-capture world. We don’t just build software; we obsess over our users’ goals to deliver solutions that truly matter. Our mission is simple: to attract the brightest talent, people like you, to Elevate the Craft and do the most impactful work of your career. 

Position Summary:

To enhance our team, we are seeking an agile, meticulous, and deadline-driven Accounts Receivable/Collections Specialist to support our international finance team. 

In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning. You will assist in maintaining the integrity of our global ledger by overseeing end-to-end Accounts Receivable workflows, driving cash collection efforts, executing multi-currency bank reconciliations, and scaling transactional efficiency. You will also have opportunities to contribute to other initiatives across Accounts Payable and general ledger operations that directly advance our core values.

How You’ll Contribute: In this role, you will have the opportunity to…

• Drive Global Billing Lifecycle Excellence: Oversee end-to-end invoicing, cash collections, and accurate cash application across multi-currency international customer accounts to ensure seamless transaction processing.

• Govern AR & Sub-Ledger Integrity: Perform rigorous, detailed reconciliations of aged debtors, sub-ledgers, and unapplied cash across multi-tiered international entities to secure a clean, audit-ready global ledger.

• Master Foreign Exchange Bank Reconciliations: Execute precise month-end bank reconciliations across foreign currency accounts (including USD, EUR, and GBP), proactively resolving foreign exchange (FX) variances and transaction fee discrepancies.

• Accelerate Financial Close Velocity: Partner closely with the corporate accounting team to hit strict monthly, quarterly, and year-end close timelines, ensuring all international AR ledgers are completely finalized.

• Eliminate Operational Bottlenecks: Actively audit the order-to-cash workflow to identify manual gaps or control risks, proposing and deploying lean automations within Sage Intacct to scale team throughput.

• Support Cross-Functional Finance Operations: Provide strategic, flexible backing to the Accounts Payable (AP) function, assisting with multi-currency vendor processing, purchase order matching, and expense workflows when needed.
  
  

Within 6 Months — Integration and Audit

• Audit and master our existing order-to-cash workflows inside Sage Intacct, successfully taking over full responsibility for routine multi-currency billing and international cash application.

• Establish clean, predictable cadences for aged debtor tracking and foreign currency bank reconciliations, uncovering and resolving historical unapplied cash or FX variances.
  
  

Within 1 Year — First Measurable Impact on DSO and Close Efficiency

• Reduce Days Sales Outstanding (DSO) and accelerate working capital by optimizing global collection workflows and building proactive communication cadences with international accounts.

• Partner with corporate accounting to shave days off the month-end close timeline by introducing automated templates or streamlined sub-ledger workflows.
  
  

Your Legacy — Full Ownership of Order-to-Cash Automation

• Transform the international AR function into a highly automated, friction-free operation, scaling our transaction capacity cleanly alongside Panopto's global ARR growth without requiring linear headcount expansion.

Values in Action: 

• Customer First, Always: You treat billing and invoicing interactions as a core extension of the customer experience, resolving account discrepancies transparently and fluidly before they scale into friction points.

• Thrive Together: You collaborate openly with corporate accounting, revenue operations, and customer success teams, sharing work early and separating the critique of an account process from the people running it.

• Elevate the Craft: You hold an exceptionally high bar for balance sheet integrity, treating every ledger reconciliation mismatch as an opportunity to dive deep, discover a root cause, and uplevel the team's operational standard.

• Act with Ownership: You do not wait for month-end close to flag collection roadblocks or system bugs; you bring data-backed solutions to leadership immediately to protect financial timelines.

• Clarity Over Complexity: You replace clunky, manual offline spreadsheets with direct system workflows and ensure internal financial documentation is crisp, transparent, and easy to follow.

How We Thrive: 

"You’ll join a team where we challenge ideas, not people, knowing our success depends on our collective wisdom. We believe in simple elegance and holding ourselves accountable to outcomes, not just activity." We move quickly but deliberately, supporting each other transparently when multi-currency compliance or complex entity structures throw us a curveball. 

The Foundation for Success: 

• Multinational Ledger Experience: Proven background operating within an international accounting environment, demonstrating comfort balancing multi-entity and multi-currency transactions (USD, EUR, GBP).

• Core Systems Expertise: Direct, hands-on proficiency working within Sage Intacct to navigate complex general ledgers and sub-ledger systems.

• Reconciliation & Close Capability: Verifiable comfort executing end-to-end month-end bank reconciliations, resolving foreign exchange (FX) variances, and reconciling complex aged-debtor sub-ledgers.

• Systems-Thinking & Optimization: A documented history of identifying manual inefficiencies and helping build automated, lean financial workflows that improve overall data accuracy.

What Sets You Apart: 

• SaaS Industry Frameworks: Direct experience navigating the specific nuances of subscription billing software ecosystems, deferred revenue models, or recurring mid-term contract modifications.

• Cross-Functional Agility: Demonstrated exposure to foundational accounting processes outside of AR, specifically around Accounts Payable verification, purchase order matching workflows, or fixed asset entries.

What Success Looks Like: 

• By Day 30: You have integrated cleanly into the international finance team, mapped our Sage Intacct ledger environments, and taken ownership of day-to-day global invoicing and cash applications.

• By Day 60: You have completed your first solo month-end bank and sub-ledger close across all global entities without accuracy errors, capturing and resolving all FX variances smoothly.

• By Day 90: You have audited the existing collection lifecycle, established reliable relationship cadences with major international accounts, and surfaced at least one workflow or automation proposal to reduce manual transaction bottlenecks.

Beyond the Requirements

At this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply.

We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes.

We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

Recruiting Tips:

From crafting an impressive resume to presenting your best self during our interviews, we're dedicated to ensuring you feel well-prepared and self-assured as you embark on opportunities at Panopto. Discover some valuable recruiting tips from our team.

The standard interview process at Panopto involves several steps, outlined below, to ensure we approach the process thoughtfully and consistently: Application Review -> Recruiter Call -> Video Interview & Assessment -> Hiring Manager Call -> Interview Loop -> Debrief -> Offer

Job Applicant Privacy Notice (compliant with GDPR)

As part of any recruitment process, Panopto collects and processes personal data relating to job applicants. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

What information do we collect?

Panopto collects a range of information about you. This includes:

• your name, address and contact details, including email address and telephone number;

• details of your qualifications, skills, experience and employment history;

• information about your current level of remuneration, including benefit entitlements;

• whether or not you have a disability for which the organization needs to make reasonable adjustments during the recruitment process; and

• information about your entitlement to work in the UK.

Panopto may collect this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment. We may also collect personal data about you from third parties, such as references supplied by former employers. We will seek information from third parties only once a job offer to you has been made and will inform you that we are doing so. Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).

Why does Panopto process personal data?

We need to process data to take steps at your request prior to entering into a contract with you. We may also need to process your data to enter into a contract with you. In some cases, we need to process data to ensure that we are complying with its legal obligations. For example, it is mandatory to check a successful applicant's eligibility to work in the UK before employment starts.

Panopto has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows us to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. We may also need to process data from job applicants to respond to and defend against legal claims. Panopto may process special categories of data, such as information about ethnic origin, sexual orientation or religion or belief, to monitor recruitment statistics. We may also collect information about whether or not applicants are disabled to make reasonable adjustments for candidates who have a disability. We process such information to carry out its obligations and exercise specific rights in relation to employment.

If your application is unsuccessful, Panopto may keep your personal data on file in case there are future employment opportunities for which you may be suited. We will ask for your consent before it keeps your data for this purpose and you are free to withdraw your consent at any time.

Who has access to data?

Your information may be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.

We will not share your data with third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you, employment background check providers to obtain necessary background checks.

How does Panopto protect data?

We take the security of your data seriously. We have internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

For how long does Panopto keep data?

If your application for employment is unsuccessful, the organization will hold your data on file for 6 (six) months after the end of the relevant recruitment process. If you agree to allow us to keep your personal data on file, we will hold your data on file for a further 6 (six) months for consideration for future employment opportunities. At the end of that period, or once you withdraw your consent, your data is deleted or destroyed. You will be asked when you submit your CV whether you give us consent to hold your details for the full 12 months in order to be considered for other positions or not.

If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your Human Resources file (electronic and paper based) and retained during your employment. The periods for which your data will be held will be provided to you in a new privacy notice.

Your rights

As a data subject, you have a number of rights. You can:

• access and obtain a copy of your data on request;

• require the organization to change incorrect or incomplete data;

• require the organization to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and

• object to the processing of your data where Panopto is relying on its legitimate interests as the legal ground for processing.

If you would like to exercise any of these rights, please contact hr@panopto.com. If you believe that the organization has not complied with your data protection rights, you can complain to the Information Commissioner.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to Panopto during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly or at all.

Use of Artificial Intelligence (AI):

Panopto may utilize artificial intelligence (AI) tools to assist in our recruitment and evaluation process. This may include analyzing resumes, assessing skills, and generating insights to help identify qualified candidates.

Please be assured that AI tools are used to support our team, and all final hiring decisions are made by human reviewers. Panopto hiring teams will thoroughly review your application and assessment results. AI is not used to make final decisions regarding your candidacy.

By submitting your application and participating in the recruitment process, you acknowledge and consent to Panopto's use of AI tools as described above.

We are committed to full compliance with all applicable labor laws, including Equal Employment (EEOC) laws, across all our company entities.

To ensure fairness and transparency:

_ We have human oversight in all hiring decisions.

_ If you have concerns regarding the use of AI in your assessment, please contact Panopto Talent Attraction to request a manual review of your application. Please be aware that while we offer this option, the manual review process may take longer than the standard AI-assisted process.

_ Any data collected during this process, including video recordings if applicable, will be retained only for the duration necessary to fulfill the hiring purpose and will be deleted shortly thereafter once the role is filled.

_ We may utilize vendor tools to assist with the AI process. Vendor functions are ‘skill assessments' or 'resume analysis'.

Panopto is dedicated to a fair and equitable hiring process for all candidates.