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The Account Representative serves as the primary point of contact for customer accounts, managing the entire order lifecycle from pricing and entry to shipment and delivery. They coordinate across internal departments to resolve issues, maintain accurate records, and support overall sales performance.
Account Representative (Remote - US)
Advance Life Around the World with Dura-Line
Dura-Line, an Orbia business, is looking for a customer-focused Account Representative to join our Commercial team. This fully remote role serves as the primary point of contact for customers, supporting them from pricing and order entry through shipment and delivery.
If you enjoy building relationships, solving problems, working cross-functionally, and providing exceptional customer service, we'd love to hear from you.
About Orbia Connectivity Solutions Dura-Line:
Join Dura‑Line, an Orbia Connectivity Solutions business, where we create solutions that connect people and information across the globe. As a leading global manufacturer of conduit products and accessories, Dura‑Line creates the pathways that power connectivity across a wide range of markets worldwide. Quality, safety, and sustainability are at the core of everything we do, with environmentally responsible practices embedded throughout our manufacturing processes. Be part of our shared mission with Orbia to Advance Life Around the World.
What You'll Do
Serve as the primary point of contact for assigned customer accounts- Focusing in Hyperscale Accounts
Respond to customer inquiries and provide outstanding service
Prepare and manage quotes, pricing, and purchase orders
Process customer orders in SAP and monitor order status
Coordinate with Sales, Production, Shipping, Planning, and Finance teams
Communicate shipment updates, delays, and order changes
Resolve pricing discrepancies, complaints, returns, and credits
Maintain accurate customer account records and reporting
Support sales activities and monitor account performance
What We're Looking For
High school diploma or equivalent; basic math & reading comprehension skills required
3+ years of customer service, account management, inside sales, or order management experience
3+ years experience handling customer inquiries, quotes, pricing, purchase orders (PO), and shipment tracking
Strong communication and relationship-building skills
Must have high proficiency with Microsoft Office (Excel, Outlook, Word, Teams)
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving and analytical skills
SAP experience, ERP or CRM experience, Salesforce highly preferred
Manufacturing, distribution, industrial, telecommunications/data communications, or related industry experience preferred
Why Join Dura-Line?
Remote opportunity
Collaborative and supportive team environment
Career growth and development opportunities
Exposure to multiple business functions
Opportunity to make a direct impact on customer satisfaction and business success
At Dura-Line, we are committed to Advancing the World Together by connecting communities through innovative infrastructure solutions.
The compensation for this position is typically range from $42,000-$60,000/year.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. The compensation package may also include short and long-term incentive compensation. We offer a comprehensive benefits package that includes healthcare coverage, USA 401(k) retirement savings plan, paid company holidays, paid vacation time, paid sick time, parental leave, short- and long-term disability leave, education reimbursement, and an employee assistance program. At Orbia, we are committed to taking care of our employees and believe in providing comprehensive support so you can thrive at work and home.
JOIN OUR GROWING TEAM TODAY!
As part of Orbia Connectivity Solutions, Dura-Line offers an exciting work environment and career opportunities in a continuously growing company. We are committed to attracting, developing, and retaining a diverse workforce that reflects our global customer base.
Acquisition based on this vacancy is not appreciated and unsolicited applications from third parties will not be accepted.
All employees are subject to pre-employment Background Check and Drug Screening and employment is contingent upon successful clearance of both.
Orbia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
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