Account Manager (North Carolina)

General Description

The ideal Account Manager (AM) works on a team with and for an Account Executive (AE), assisting them in sales lifecycle responsibilities and ensuring customer retention and growth.

Roles and Responsibilities:

• Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts.

• Day to day responsibilities to include:

  • Respond to Customer inquiries in a timely fashion and move to resolution

  • Serve as a liaison between Customers, Vendors, and GuidePoint resources for this specified AE

  • Develop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offerings

  • Develop and maintain relationship with GuidePoint key Vendors and Account Executive’s Customers

  • Leverage Vendor resources and relationships to bring value to Customers

• Improve more frequent calls and higher touch for AE’s customer base

• Manage open opportunities in existing accounts with guidance from AE

• Identify whitespace opportunities with customers and vendors

• Represent GPS AE at customer meetings as needed

• With AE guidance, close renewal, upsell and net new sales cycles

• Proactive support for upcoming renewals, identifying upsell and proactive support for existing business

• Collaborate on promoting marketing communication to account base with targeted follow up

• Focus on driving and selling GPS Professional Services Engagements across targeted account base

• Assist AE in forecast management and internal strategic reporting · If required should have ability to leverage salesforce.com to generate quotes, track open opportunities and renewal opportunities

• All other duties as assigned

Required Experience and Education:

• Proven success in Inside Sales with cyber security experience required

• Demonstrated ability to multitask, maintain outstanding attention to detail, and follow through on commitments

• An unwavering positive attitude, strong drive for results, and the ability to navigate ambiguity within a collaborative team environment

• Strong written and verbal communication skills, with the ability to communicate clearly and concisely via email, phone, and written documents

• Experience with Salesforce.com and Microsoft Office required

• Ability to work a flexible schedule required

Preferred Experience and Education:

• Bachelor’s Degree is preferred

Travel Requirements:

• Up to 25% travel

Physical Requirements:

• Sedentary work

• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day

• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day