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The Account Manager is responsible for building strong customer relationships, managing account health, and driving product adoption. They also own the full renewal lifecycle and identify opportunities for account growth through cross-selling and upselling.
Location: This position is remote; however, Lightcast can only employ individuals who live and work in states where the company is authorized to operate. At this time, we cannot employ individuals residing or working in the following states: Alaska, Arkansas, California, Delaware, Mississippi, Montana, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, and Wyoming.
Work Authorization: To respect your time, we cannot provide employment visa sponsorship for this position now or in the future. Before applying, please confirm that you are authorized to work in the United States without current or future employer sponsorship.
\n2+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
Experience within a SaaS, DaaS, technology, data, or subscription-based environment.
Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contract execution, and closing.
Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI.
Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels.
Strong analytical, organisational, and problem-solving skills.
Ability to manage multiple competing priorities and maintain a high level of customer activity.
Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.
A continuous learner focused on creating sustainable, mutually beneficial outcomes for customers and the company.
Lightcast provides trusted global labour market data, analytics, and expert guidance that empowers communities, corporations, and learning providers to make informed decisions and navigate the increasingly complex world of work. Headquartered in Moscow, Idaho, and Boston, Massachusetts, Lightcast is active in more than 30 countries and has offices in the United States, the United Kingdom, Canada, Italy, New Zealand, and India.
Lightcast is committed to creating an inclusive workplace where everyone is treated with dignity and respect. We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
We are committed to providing an accessible and inclusive recruitment process. If you require reasonable adjustments at any stage of the application or interview process, please let us know and we will work with you to support your needs.
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