Account Manager

Account Manager (US Remote or Bellingham, WA)

You’re proactive, precise, and good with people. You are a driven and active learner. When you know a subject, you are confident and clear.  You can focus on tasks and are consistent in your work approach. You have strong communication skills, bring data, and stay careful in pressure situations. 

That’s the person we’re hiring.

You’ll own and grow a portfolio of specialty coffee roasters. You’ll start with a book at roughly half capacity and are expected to take it to full capacity within 6–9 months. That means picking up the phone and calling people who don’t know us yet. Cold outreach is part of the job. We’d rather you know that now.

What you’ll do

• Own relationships and drive growth through renewals, upselling, and new accounts
• Track and hit monthly bag targets while protecting margins (pricing, carry charges, and contract accuracy matter)
• Serve as the main point of contact for customers: solve problems, keep roasters informed, and build trust
• Use HubSpot and our sales tools to keep records clean and decisions grounded in data
• Occasionally travel (25–40%) to customer meetings, events, and origin trips (passport required)
  

What you bring

• Experience managing accounts or selling, ideally in specialty coffee or a related industry
• Strong knowledge of green coffee (Guatemala and Peru experience is a plus)
• Clear written and verbal communication, and comfort in sales conversations
• Comfort with numbers, CRM systems (HubSpot preferred), Airtables, and Google Workspace
• A careful, accurate approach. You double-check before you commit.

Pay and benefits

• $60,000 to $90,000 OTE
• 3% retirement match, laptop, monitor, and company phone
• Regular business hours with occasional evening/weekend work around peak seasons and travel

How to apply

If you like owning the details, building real knowledge, and growing accounts without cutting corners, click “apply to job,” attach your resume, and add a short note on why this role fits how you work.

Everyone who applies completes the Culture Index survey before we schedule an interview:
https://go.cultureindex.com/p/2tHM4rlRMqLtl9n. It takes about 10 minutes.

Onyx Coffee is an Equal Opportunity Employer in both policy and practice. Onyx Coffee assesses candidates for employment based on their knowledge, skills, and abilities to perform the job for which they are applying and without regard to any non-job-related category as protected by federal, state, or local law.