Account Manager
Department: Sales & Account Management
Employment Type: Permanent - Full Time
Location: Telford
Reporting To: Jo Gibbs
Description
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.
With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.
The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste.
Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.
Why Join Us?
At Reconomy Connect, Telford, our success is built on four core values:
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Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
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Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
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Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
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Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About the role
Location: UK - Remote with travel to customer sites as required
Salary: Competitive, plus bonus and company car
Are you an experienced Account Manager who excels at building strong client relationships and delivering commercial results?
We're looking for an Account Manager to manage and develop a portfolio of key corporate customers, ensuring excellent service delivery while identifying opportunities for growth. This is an exciting opportunity to join a growing business at the forefront of sustainability, waste management, and environmental solutions.
You'll be the primary point of contact for a portfolio of corporate clients, working closely with internal teams to deliver high quality solutions that support both commercial objectives and sustainability goals.
Key responsibilities include:
- Managing and developing relationships with key customer accounts.
- Driving account retention, growth, and commercial performance.
- Preparing and delivering account plans, business reviews, and performance reports.
- Leading contract renewals, variations, and commercial negotiations.
- Identifying opportunities to expand services within existing accounts.
- Monitoring service performance and ensuring agreed KPIs are achieved.
- Working collaboratively with operational, finance, sustainability, and commercial teams.
- Supporting customers with waste reduction, recycling, and sustainability initiatives.
- Keeping up to date with industry trends and legislation to provide valuable insight and guidance to customers.
What we need from you
- Previous experience in an Account Manager, Corporate Account Manager, or similar customer facing role.
- A proven track record of managing and growing B2B customer relationships.
- Strong commercial awareness and the ability to drive profitable account growth.
- Excellent relationship building and stakeholder management skills.
- Strong communication, presentation, and negotiation abilities.
- A proactive, organised, and solutions-focused approach.
- Experience within waste management, environmental services, facilities management, or a related industry would be advantageous.
What we offer
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Financial perks: Pension scheme, length of service rewards, and referral bonuses
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Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
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Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
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Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
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Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
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Community engagement: Volunteer days and collaboration with local charities
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Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
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Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change
— Sarah J.
·
Marketing Manager
★★★★★
Verified
