Account Manager

Career Category

Job Description

Position Summary

Responsible for key hospital ecosystem development, operational sustainability, and access management. Through scientific promotion, key account management, and cross-functional collaboration, this role drives resolution of suspension and restriction issues, hospital and retail access, reimbursement support, and sustainable product accessibility to support long-term business growth.

Key Responsibilities

1. Key Hospital Ecosystem Development & Key Account Management

Build and maintain relationships with hospital leadership, pharmacy departments, healthcare insurance offices, and key experts. Develop stakeholder engagement strategies and drive long-term collaboration and product accessibility.

2. Scientific Promotion & Operational Sustainability

Leverage strong product and disease-area expertise to conduct scientific promotion in compliance with company policies across key business areas, including access, reimbursement and clinical practice. Identify and address suspension and restriction risks, and drive issue resolution and operational sustainability.

3. Hospital & Retail Access Management

Drive hospital and retail access initiatives, identify and remove key access barriers, and support sustainable product access and utilization.

4. Reimbursement & Patient Access Support

Monitor reimbursement policy developments, support resolution of reimbursement-related issues, and enhance patient access.

5. Project Management & Cross-functional Collaboration

Lead regional projects and collaborate with Marketing, Medical, Commercial, Business and other relevant functions to support business objectives.

Qualifications

Education

• Bachelor’s degree or above; healthcare or life science background preferred.
• Exceptional candidates may be considered with a college diploma, subject to company approval.

Experience

• Minimum 5 years of pharmaceutical industry experience.
• Experience in Market Access, Key Account Management, or business management, with proven ability to manage stakeholders across different levels.

• Extensive experience in compliant scientific promotion, with strong compliance awareness and the ability to conduct in-depth scientific discussions and drive business issue resolution.

• Strong understanding of hospital operations, access, and reimbursement processes.

Competencies

• Compliance awareness, key account management and scientific promotion capability.
• Influencing and resource integration capability.
• Project management capability.
• Business acumen, analytical thinking, and problem-solving capability.

岗位概述

负责核心医院生态环境建设、安全运营及准入管理工作。通过专业推广、大客户管理及跨部门协作，推动停限控问题解决、医院及药店准入、医保报销支持及产品持续可及，支持业务长期可持续发展。

主要职责

1. 医院生态建设与大客户管理

建立并维护核心医院管理层、药剂科、医保办及关键专家的合作关系，针对不同层级客户制定差异化沟通策略，推动长期合作及产品持续可及。

2. 专业推广与安全运营

运用扎实的产品及疾病领域知识，在符合公司合规要求的前提下，围绕准入、医保及临床等关键业务场景开展专业推广，识别并应对停限控等业务风险，推动问题解决及安全运营环境建设。

3. 医院及药店准入管理

推动重点医院及药店准入工作，识别并解决影响产品可及性的关键障碍，支持产品持续准入及使用。

4. 医保与患者可及性支持

关注国家及地方医保政策变化，推动重点医院医保报销相关问题解决，支持提升患者可及性。

5. 项目管理与跨团队协作

负责区域重点项目推进，与市场、医学、商务及业务团队等协同合作，整合资源支持业务目标达成。

任职要求

教育背景

• 本科及以上学历，医药相关专业优先；
• 综合条件特别优秀者学历可放宽至大专（需按公司规定完成特批流程）。

工作经验

• 5年以上医药行业相关工作经验；
• 具有市场准入、KA、大客户管理或业务管理经验，能够有效管理医院不同层级客户；
• 具有丰富的合规专业推广经验和优秀的合规意识，能够开展深度学术沟通并推动业务问题解决；
• 熟悉医院运营、准入及医保相关流程。

核心能力

• 合规意识，大客户管理及专业推广能力；
• 沟通影响与资源整合能力；
• 项目管理能力；
• 业务洞察、问题分析和解决能力。