Account Manager

Why Account Management at Steno Is Different

• Own the client relationship from start to finish - serve as the primary point of contact for a portfolio of law firm clients, managing every touchpoint with precision and accountability.
• Keep engagements on track - schedule jobs, handle reschedules, cancellations, and service additions while consistently meeting client deadlines.
• Be the problem-solver - prevent issues before they escalate, handle high-priority requests with calm professionalism, and make sure nothing falls through the cracks.
• Operate like a true partner - collaborate with Account Executives on strategic accounts, participate in client handoffs, and provide the white-glove service that keeps clients coming back.
• Communicate like a pro - keep clients, internal teams, and AEs in the loop at every step, and own the full flow of information across your accounts.
• Work with cutting-edge tools - navigate cloud-based platforms like Google Workspace, Slack, and Steno's internal operations systems.
• Your voice actually matters - AMs at Steno are heard, and feedback is actively sought, taken seriously, and turned into real change.
• Collaboration is built in - a supportive team structure keeps individual workload manageable and ensures you're never working in a silo.

You'll crush this role if 

• You have 3+ years of Account Management or Customer Success experience ideally in legal services or a similarly relationship-driven industry
• A talent for building trust with clients, and the ability to communicate and influence at all levels, including executive leadership. 
• You're highly organized, tech-savvy, and comfortable juggling multiple accounts without losing sight of the details. 
• You bring excellent listening skills, sound judgment under pressure, and the flexibility to thrive in a fast-paced, ever-evolving startup environment.
• You're also no stranger to KPI-driven accountability - you've owned metrics like retention rate, churn, accounts touched, and SLA/quality achievement, and you have a track record of meeting and exceeding them.

Application Information

• Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. 
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. 
• Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.
• Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.